Introductions are in Order

You know, I started posting to this blog without introducing myself, because I felt as if it would let me talk to you, our customers, more regularly. The “more regularly” part implied that I already talk with you somewhat regularly. Well, yesterday, after I presented our quarterly results to the QuickBase team, I realized, based on our customer growth, many folks reading this wouldn’t know me after all. While I’m delighted with our growth, it also makes me sigh. I love knowing our customers well. I love being able to punctuate my conversations with examples drawn from real people, with real problems solved, and real problems not (yet) solved! I hope this blog helps me connect with that growing list of people important to us… you! Please post your comments; I’ll be reading each one.

With that, let me introduce myself. I’m Jana Eggers, the general manager of QuickBase. I campaigned for this job, as I have a passion for QuickBase. I’m an old programmer (couldn’t call myself an engineer, as I wasn’t that eloquent, nor a hacker, as I wasn’t that creative), who went to "the dark side", a.k.a., the business side, after leaving research science. The techie in me has incredible respect for what QuickBase accomplishes technically, and the business side of me sees the tremendous value of putting the “programming” in the hands of mere mortals. Business users can “develop” an application that perfectly fits their situation, within a timeframe their understandable impatience will tolerate.  Dan Gerawan, president of Gerawan Farming, a large international grower and marketer of stone fruit, said it so well:

Our own team leaders built our application in a week, without any programmers – saving tens of thousands of dollars in development costs. The result is a system that required little training, launched bug-free, and had acceptance on day one.

That’s why I’m here. What about you?

  • http://www.fah.com/ Andrew Fuller

    Switching over from Salesforce.com some time ago, we have generally been happy with Quickbase….our enthusiasm would increase significantly though, if this one critical feature could be incorporated: e-mail integration with Outlook.. Salesforce allows one to click on an e-mail and associate it with a record. We have been doing to ol’ cut and paste with Quickbase for too long and would really appreciate the development of a similar feature.

    [Reply]

  • http://www.fah.com Andrew Fuller

    Switching over from Salesforce.com some time ago, we have generally been happy with Quickbase….our enthusiasm would increase significantly though, if this one critical feature could be incorporated: e-mail integration with Outlook.. Salesforce allows one to click on an e-mail and associate it with a record. We have been doing to ol’ cut and paste with Quickbase for too long and would really appreciate the development of a similar feature.

    [Reply]

  • Jana

    Hi, Andrew, We like opportunities to increase satisfaction significantly! E-mail integration is a feature we are currently researching for our next release, planned for September-ish. No promises it will be included, but any more information you can give us on what your need is would be great. For example, is a text attachment OK? Do you need any fields parsed from the email? Do you cut and paste those you are sending, as well as receiving? What do you like and dislike about the SF.com integration?

    Thanks again for your comment!
    Jana

    [Reply]

  • Jana

    Hi, Andrew, We like opportunities to increase satisfaction significantly! E-mail integration is a feature we are currently researching for our next release, planned for September-ish. No promises it will be included, but any more information you can give us on what your need is would be great. For example, is a text attachment OK? Do you need any fields parsed from the email? Do you cut and paste those you are sending, as well as receiving? What do you like and dislike about the SF.com integration?

    Thanks again for your comment!
    Jana

    [Reply]

  • http://raphaelpungin.com/ Raphael

    Hi. My name is Raphael Pungin. I’ve been a QuickBase customer from day one. I was one of the users of bitlocker.com which ran out of business several years ago and transferred their clients to QuickBase. I am impressed by the progress that QuickBase achieved thoughout the years. I started with bitlocker.com to track my personal media (mp3 files, cds, etc) and now we use QuickBase in the software development company where I work for tracking software requirements, bugs, test cases, design specifications, tasks, issues and more…

    I also continue using QuickBase for my personal website http://raphaelpungin.com and several other websites I created: http://quadrilleball.org and http:/dancenyc.info

    On my personal website I have some QuickBase tips and tricks at this URL:
    http://journals.rpungin.fotki.com/programming/category/quickbase/

    So far I am very pleased with QuickBase.

    My biggest wish for the next enhancement is the API to update multiple records in one transaction similar to SQL Update. Here is my post in QuickBase forum on this:
    https://www.quickbase.com/db/8emtadvk?a=dr&r;=cjk&rl;=cxdx

    Raphael

    [Reply]

  • http://raphaelpungin.com Raphael

    Hi. My name is Raphael Pungin. I’ve been a QuickBase customer from day one. I was one of the users of bitlocker.com which ran out of business several years ago and transferred their clients to QuickBase. I am impressed by the progress that QuickBase achieved thoughout the years. I started with bitlocker.com to track my personal media (mp3 files, cds, etc) and now we use QuickBase in the software development company where I work for tracking software requirements, bugs, test cases, design specifications, tasks, issues and more…

    I also continue using QuickBase for my personal website http://raphaelpungin.com and several other websites I created: http://quadrilleball.org and http:/dancenyc.info

    On my personal website I have some QuickBase tips and tricks at this URL:
    http://journals.rpungin.fotki.com/programming/category/quickbase/

    So far I am very pleased with QuickBase.

    My biggest wish for the next enhancement is the API to update multiple records in one transaction similar to SQL Update. Here is my post in QuickBase forum on this:
    https://www.quickbase.com/db/8emtadvk?a=dr&r=cjk&rl=cxdx

    Raphael

    [Reply]

  • Jana

    Hi, Raphael,

    While we haven’t officially met, I, of course, know you from your questions and support on our Forum and the Yahoo! group. The changes in QuickBase over the years have been amazing. My husband and I used QuickBase for our small business before I joined the team (and we are still paying customers!), so I remember it from years ago. One of the things that amazes me is how it has added so much functionality, but still centers around the basics… keeping it simple.

    Regarding the API request, we’ve definitely heard this one. We are trying to decide the best strategy for the API. I think you’ll see some updates in our next rev.

    Best regards,
    Jana

    [Reply]

  • Jana

    Hi, Raphael,

    While we haven’t officially met, I, of course, know you from your questions and support on our Forum and the Yahoo! group. The changes in QuickBase over the years have been amazing. My husband and I used QuickBase for our small business before I joined the team (and we are still paying customers!), so I remember it from years ago. One of the things that amazes me is how it has added so much functionality, but still centers around the basics… keeping it simple.

    Regarding the API request, we’ve definitely heard this one. We are trying to decide the best strategy for the API. I think you’ll see some updates in our next rev.

    Best regards,
    Jana

    [Reply]

  • Kristin

    Hi Jana,
    We began using QuickBase last year but were not even
    close to using half of its capablilites. This year we have “delved” into it. Kudos to you and your team. You’ve given a remote sales force much needed coherence.
    In a week? No programmers?
    Impressive!

    [Reply]

  • Kristin

    Hi Jana,
    We began using QuickBase last year but were not even
    close to using half of its capablilites. This year we have “delved” into it. Kudos to you and your team. You’ve given a remote sales force much needed coherence.
    In a week? No programmers?
    Impressive!

    [Reply]

  • http://www.outsourceprocessing.com/ Jim Canto

    Dear Jana,

    Hello, and Kudo’s to you and your team. What a great product for the mere Mortal. And, I do mean mere Mortal. I have no formal computer training and have never written a line of code or built a website. The most I’ve done is build basic spreadsheets with some simple formulas. Even so, after finding Quickbase in early ’06, I customized and application for a sales team I was on and provided a platform for my team to collaborate regarding our customized (very micro-managed) sales process. I did it myself, over the course of a few weeks, and even managed to Wow the Prez of the company. My ap was not adopted though. The ego was just too much to overcome as they were a technology company at heart.. so how could little’ol me bring them something they did not do themselves?? Oh well. I knew I had really done… no… Created something (a real solution to a real problem). And, that was a great feeling. (I’m no longer with that company by the way…)

    Then, I discovered the “Developer” program. I had heard about it before…but…me.. a “Developer”…. oh stop it. (I thought to myself). Then, recently, I read through the Developer Program concept and thought to myself about how many people I know, in small businesses…really small… who could use an inexpensive, creative solution to whatever real problem they may be facing. These folks can’t afford an authentic “Developer”. And, their computer knowledge makes me look like a Master. So, I figured I’d join the developer program and see if I could get something going for myself.

    *** But, to my dismay, after submitting myself for approval in the Developer program numerous times, I’ve had no contact approving my “Developer” status or issuing me a Developer account.

    Is the program still available?

    Should I keep the faith?

    Please advise.

    Warm Regards,
    Jim Canto
    OutsourceProcessing.Com (and numerous other tiny ventures)
    913-248-1773 x 3112

    [Reply]

  • http://www.outsourceprocessing.com Jim Canto

    Dear Jana,

    Hello, and Kudo’s to you and your team. What a great product for the mere Mortal. And, I do mean mere Mortal. I have no formal computer training and have never written a line of code or built a website. The most I’ve done is build basic spreadsheets with some simple formulas. Even so, after finding Quickbase in early ’06, I customized and application for a sales team I was on and provided a platform for my team to collaborate regarding our customized (very micro-managed) sales process. I did it myself, over the course of a few weeks, and even managed to Wow the Prez of the company. My ap was not adopted though. The ego was just too much to overcome as they were a technology company at heart.. so how could little’ol me bring them something they did not do themselves?? Oh well. I knew I had really done… no… Created something (a real solution to a real problem). And, that was a great feeling. (I’m no longer with that company by the way…)

    Then, I discovered the “Developer” program. I had heard about it before…but…me.. a “Developer”…. oh stop it. (I thought to myself). Then, recently, I read through the Developer Program concept and thought to myself about how many people I know, in small businesses…really small… who could use an inexpensive, creative solution to whatever real problem they may be facing. These folks can’t afford an authentic “Developer”. And, their computer knowledge makes me look like a Master. So, I figured I’d join the developer program and see if I could get something going for myself.

    *** But, to my dismay, after submitting myself for approval in the Developer program numerous times, I’ve had no contact approving my “Developer” status or issuing me a Developer account.

    Is the program still available?

    Should I keep the faith?

    Please advise.

    Warm Regards,
    Jim Canto
    OutsourceProcessing.Com (and numerous other tiny ventures)
    913-248-1773 x 3112

    [Reply]

  • Tonia

    My boyfriend just purchased Quickbase and has been having difficulties finding a programmer to create a calculator form within the software. Can you please help with some references or a guideline on how to accomplish this form.

    [Reply]

  • Tonia

    My boyfriend just purchased Quickbase and has been having difficulties finding a programmer to create a calculator form within the software. Can you please help with some references or a guideline on how to accomplish this form.

    [Reply]