Comments on: 5 Keys to 7 x 24 http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/ An online database resource and viewpoint from QuickBase on how online workgroup applications are improving the way we work. We cover advice and tips to help you get the most from QuickBase, relevant broader market trends, and what we are doing at QuickBase. Sun, 12 Feb 2012 17:10:38 +0000 hourly 1 http://wordpress.org/?v=3.1.1 By: David Hoffman http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/comment-page-1/#comment-53 David Hoffman Thu, 04 Aug 2005 03:45:18 +0000 http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/#comment-53 My law and dispute resolution office (Boston Law Collaborative, LLC) has about a dozen people using Quickbase from time to time during business hours for conflict-of-interest checking and case management, and a few of us use it at night. I have never had trouble accessing it - ever. I have come to take for granted that, unlike many of the other systems that I use, Quickbase is 100% available all the time. Reading your post gives me some appreciation for why that is. Thank you for all the effort you put into it. My law and dispute resolution office (Boston Law Collaborative, LLC) has about a dozen people using Quickbase from time to time during business hours for conflict-of-interest checking and case management, and a few of us use it at night. I have never had trouble accessing it – ever. I have come to take for granted that, unlike many of the other systems that I use, Quickbase is 100% available all the time. Reading your post gives me some appreciation for why that is. Thank you for all the effort you put into it.

]]> By: David Hoffman http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/comment-page-1/#comment-18448 David Hoffman Thu, 04 Aug 2005 03:45:00 +0000 http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/#comment-18448 My law and dispute resolution office (Boston Law Collaborative, LLC) has about a dozen people using Quickbase from time to time during business hours for conflict-of-interest checking and case management, and a few of us use it at night. I have never had trouble accessing it - ever. I have come to take for granted that, unlike many of the other systems that I use, Quickbase is 100% available all the time. Reading your post gives me some appreciation for why that is. Thank you for all the effort you put into it. My law and dispute resolution office (Boston Law Collaborative, LLC) has about a dozen people using Quickbase from time to time during business hours for conflict-of-interest checking and case management, and a few of us use it at night. I have never had trouble accessing it – ever. I have come to take for granted that, unlike many of the other systems that I use, Quickbase is 100% available all the time. Reading your post gives me some appreciation for why that is. Thank you for all the effort you put into it.

]]> By: Jim Salem http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/comment-page-1/#comment-52 Jim Salem Sat, 30 Jul 2005 14:35:36 +0000 http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/#comment-52 Sales would be your best bet to discuss Service Level Agreements. Sales would be your best bet to discuss Service Level Agreements.

]]> By: Jim Salem http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/comment-page-1/#comment-18447 Jim Salem Sat, 30 Jul 2005 14:35:00 +0000 http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/#comment-18447 Sales would be your best bet to discuss Service Level Agreements. Sales would be your best bet to discuss Service Level Agreements.

]]> By: Ted Stephens http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/comment-page-1/#comment-51 Ted Stephens Thu, 28 Jul 2005 20:21:15 +0000 http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/#comment-51 I have been looking on the quickbase site for any SLA in terms of uptime. I am trying to convince a client to use QB to replace some excel spreadsheets but they want to know what they can expect in terms of availability. I looked in the terms of service but didnt see anything. Can you point me in the right direction or do I need to speak to sales? I have been looking on the quickbase site for any SLA in terms of uptime. I am trying to convince a client to use QB to replace some excel spreadsheets but they want to know what they can expect in terms of availability. I looked in the terms of service but didnt see anything. Can you point me in the right direction or do I need to speak to sales?

]]> By: Ted Stephens http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/comment-page-1/#comment-18446 Ted Stephens Thu, 28 Jul 2005 20:21:00 +0000 http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/#comment-18446 I have been looking on the quickbase site for any SLA in terms of uptime. I am trying to convince a client to use QB to replace some excel spreadsheets but they want to know what they can expect in terms of availability. I looked in the terms of service but didnt see anything. Can you point me in the right direction or do I need to speak to sales? I have been looking on the quickbase site for any SLA in terms of uptime. I am trying to convince a client to use QB to replace some excel spreadsheets but they want to know what they can expect in terms of availability. I looked in the terms of service but didnt see anything. Can you point me in the right direction or do I need to speak to sales?

]]> By: Jim Salem http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/comment-page-1/#comment-50 Jim Salem Wed, 20 Jul 2005 23:06:29 +0000 http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/#comment-50 Hmmm... QuickBase was up and running fine at the time of your message (2:14PM yesterday in all time zones). Most of the time, when customers report that QuickBase is unresponsive it's due to problems in their local network or with their ISP. However, if you believe it is a problem on our end, I encourage you to report it via our support link so we can track it down. Helpful info is: * What kind of response (if any) did you get from QuickBase? * Were you able to connect to other Internet sites (e.g., <a href="http://www.google.com)" rel="nofollow">http://www.google.com)</a> * Were you able to connect to other Internet sites via HTTPS (e.g., https://www.fidelity.com) * Were you able to connect to other Intuit sites (e.g., www.intuit.com) * What is your web location (i.e., your Internet firewall's IP address) * If you can, include the results of doing a "traceroute" from your location to www.quickbase.com. This can tell us where the network problem occurred. On Windows you can do this by bringing up a "Command Prompt" and typing 'tracert www.quickbase.com'. BTW, it's normal that this report will end with a series of stars because traceroutes are blocked by our firewall. Hmmm… QuickBase was up and running fine at the time of your message (2:14PM yesterday in all time zones).

Most of the time, when customers report that QuickBase is unresponsive it’s due to problems in their local network or with their ISP. However, if you believe it is a problem on our end, I encourage you to report it via our support link so we can track it down. Helpful info is:
* What kind of response (if any) did you get from QuickBase?
* Were you able to connect to other Internet sites (e.g., http://www.google.com)
* Were you able to connect to other Internet sites via HTTPS (e.g., https://www.fidelity.com)
* Were you able to connect to other Intuit sites (e.g., http://www.intuit.com)
* What is your web location (i.e., your Internet firewall’s IP address)
* If you can, include the results of doing a “traceroute” from your location to http://www.quickbase.com. This can tell us where the network problem occurred. On Windows you can do this by bringing up a “Command Prompt” and typing ‘tracert http://www.quickbase.com‘. BTW, it’s normal that this report will end with a series of stars because traceroutes are blocked by our firewall.

]]> By: Jim Salem http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/comment-page-1/#comment-18445 Jim Salem Wed, 20 Jul 2005 23:06:00 +0000 http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/#comment-18445 Hmmm... QuickBase was up and running fine at the time of your message (2:14PM yesterday in all time zones). Most of the time, when customers report that QuickBase is unresponsive it's due to problems in their local network or with their ISP. However, if you believe it is a problem on our end, I encourage you to report it via our support link so we can track it down. Helpful info is: * What kind of response (if any) did you get from QuickBase? * Were you able to connect to other Internet sites (e.g., <a href="http://www.google.com)" rel="nofollow">http://www.google.com)</a> * Were you able to connect to other Internet sites via HTTPS (e.g., https://www.fidelity.com) * Were you able to connect to other Intuit sites (e.g., www.intuit.com) * What is your web location (i.e., your Internet firewall's IP address) * If you can, include the results of doing a "traceroute" from your location to www.quickbase.com. This can tell us where the network problem occurred. On Windows you can do this by bringing up a "Command Prompt" and typing 'tracert www.quickbase.com'. BTW, it's normal that this report will end with a series of stars because traceroutes are blocked by our firewall. Hmmm… QuickBase was up and running fine at the time of your message (2:14PM yesterday in all time zones).

Most of the time, when customers report that QuickBase is unresponsive it’s due to problems in their local network or with their ISP. However, if you believe it is a problem on our end, I encourage you to report it via our support link so we can track it down. Helpful info is:
* What kind of response (if any) did you get from QuickBase?
* Were you able to connect to other Internet sites (e.g., http://www.google.com)
* Were you able to connect to other Internet sites via HTTPS (e.g., https://www.fidelity.com)
* Were you able to connect to other Intuit sites (e.g., http://www.intuit.com)
* What is your web location (i.e., your Internet firewall’s IP address)
* If you can, include the results of doing a “traceroute” from your location to http://www.quickbase.com. This can tell us where the network problem occurred. On Windows you can do this by bringing up a “Command Prompt” and typing ‘tracert http://www.quickbase.com‘. BTW, it’s normal that this report will end with a series of stars because traceroutes are blocked by our firewall.

]]> By: Bradley http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/comment-page-1/#comment-49 Bradley Tue, 19 Jul 2005 19:14:50 +0000 http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/#comment-49 Thanks for the posting. I cannot get into quickbase now. Thanks for the posting. I cannot get into quickbase now.

]]> By: Bradley http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/comment-page-1/#comment-18444 Bradley Tue, 19 Jul 2005 19:14:00 +0000 http://quickbase.intuit.com/blog/2005/07/13/5-keys-to-7-x-24/#comment-18444 Thanks for the posting. I cannot get into quickbase now. Thanks for the posting. I cannot get into quickbase now.

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