Reaction to the Spring Release

You’ve
had almost two weeks with the "new QuickBase" now. For those of
you who’ve given us feedback, thank you very much. We’re always interested
in how you’re using QuickBase, so don’t hesitate share your thoughts or ask
questions.

Over all, reaction to the new QuickBase has been quite positive. We’ve gotten comments like:

"It looks much more modern.

"The
usability is much improved from a development perspective … much smoother
and easier
to get around."

"Great Job! The navigation
is far more intuitive and it looks much
better."

This release made even steely QuickBase staffers nervous, because moving people’s features is a big deal. But we shouldn’t be surprised that things are going well. The fact is, we didn’t come up with the new setup out of the blue, nor as a result of caffeine-induced visions. Recent changes are based on extensive research and testing. We asked a bunch of business people to use QuickBase, and watched what they did (or tried to do). Weeks of this usability testing showed us where users were struggling. Armed with this information, our developers and product managers redesigned QuickBase to make features easier to find and to save you all tons of clicks.

"Easier to find?!" some
may be thinking. Certainly QuickBase mavens who could navigate the old menus
blindfolded need to make an adjustment and learn the new paths. If you haven’t
yet seen it, check out this cheat sheet of shortcuts to basic features. Menus and screens that end users see have not changed that much, but there’s a cheat sheet for them too. Also – there are video tours posted for both users and managers. To view these and read more about this release, go to your My QuickBase page click the New link within the QuickBase News section.

How do I know that the new setup
saves you clicks? My evidence is more anecdotal than scientific, but I thought
it was worth sharing. A big "a-ha" for me was that as I updated Help topics with paths to the new features, I spent a lot of time deleting steps. Where it used to take three steps to access a feature, it now takes one. So, you’re not only saving clicks, but "reading time" too,
which frees you up to read even MORE help topics. But judge for yourself.
With most administrative features now located on one of three pages, don’t
you find that there’s less moving in and out of screens? I do.

I really do. I’m not just on staff,
I’m a QuickBase user and app manager too. You’ve probably heard that we here
at QuickBase "eat our own dog food." In other words, we use QuickBase to run our business. This means that we too must navigate the new menus to locate important features, just like you regular folk on the other end of our programming code. This revelation begs the question: How is the transition going at QuickBase HQ? Was it a seamless "new look" love-fest? Not every day. Change is hard for us too. There’s been the occasional "Where’s the such-and-such feature?" or "How do get to my blankety-blank now?" During
development, we even made some changes based on requests from ourselves.
(See? We listen) But one week later, all is silent here as I type. Email notifications indicate that everyone is updating their issues and projects as usual, with no more questions. Hope you all have found your stride again too.

As always, we love getting your feedback, so please let us know how it’s going.

  • http://www.compass401k.com/ Jennifer Mendieta

    The new website looks great. It’s easier to use and seems more up to date.

    [Reply]

  • http://www.compass401k.com Jennifer Mendieta

    The new website looks great. It’s easier to use and seems more up to date.

    [Reply]

  • Dan

    My biggest gripe is the inability to open things easily in browser tabs. I use my middle mouse button to open new browser tabs. In the old interface, I could middle click on almost anything (Forms, Notifications, etc.) and it would open in a new tab without disturbing whatever was open in the foreground. The new interface doesn’t seem to allow that, so it takes several more mouse clicks before I can get something into a new tab without disturbing what I’m working on (e.g., unsaved record, etc.)

    [Reply]

  • Dan

    My biggest gripe is the inability to open things easily in browser tabs. I use my middle mouse button to open new browser tabs. In the old interface, I could middle click on almost anything (Forms, Notifications, etc.) and it would open in a new tab without disturbing whatever was open in the foreground. The new interface doesn’t seem to allow that, so it takes several more mouse clicks before I can get something into a new tab without disturbing what I’m working on (e.g., unsaved record, etc.)

    [Reply]

  • Kate

    it feels a lot less intuitive… perhaps I’ve been using it for too long and became accustomed to the old layouts… I’m having a hard time making global record updates, too.

    It’d be nice to have the Sign out | logout option on the screen rather than buried in a drop down.

    [Reply]

  • Kate

    it feels a lot less intuitive… perhaps I’ve been using it for too long and became accustomed to the old layouts… I’m having a hard time making global record updates, too.

    It’d be nice to have the Sign out | logout option on the screen rather than buried in a drop down.

    [Reply]

  • Jay

    Since we just started using Quickbase, we are happy to have started with the “new and improved” version.

    My concern though is that support seems to be so underwater that I’m not getting very good response times from the original sales person or support staff. I truly hope that you beef up your support system.

    [Reply]

  • Jay

    Since we just started using Quickbase, we are happy to have started with the “new and improved” version.

    My concern though is that support seems to be so underwater that I’m not getting very good response times from the original sales person or support staff. I truly hope that you beef up your support system.

    [Reply]

  • Matt

    I am considering signing up for a Quickbase account. One stumbling block is the woefully inadequate amount of application and attachment memory that comes along with an account…10 mb and 1 gig, I believe. Given that I can get nearly 3 gig of free memory when I sign up for a Google email account,I question the logic of not providing more memory…it is very very cheap. What I hope is not the strategy is to sign us up and then earn extra monthly fees for additional memory sold to us. To the “powers that be,” please add more memory to your accounts.

    [Reply]

  • Matt

    I am considering signing up for a Quickbase account. One stumbling block is the woefully inadequate amount of application and attachment memory that comes along with an account…10 mb and 1 gig, I believe. Given that I can get nearly 3 gig of free memory when I sign up for a Google email account,I question the logic of not providing more memory…it is very very cheap. What I hope is not the strategy is to sign us up and then earn extra monthly fees for additional memory sold to us. To the “powers that be,” please add more memory to your accounts.

    [Reply]

  • Jay Johnson

    Well I have to say this new release doesn’t work so well. I’ve had problems getting users into the system (I’m batting 1 for 10 so far). I am finding that some of the abilities portrayed by the salesperson aren’t really there (shocking… from a salesperson?).

    Prior to signing up, I got great response and support. Since signing up support has been less than stellar.

    Consider going a different direction unless you want something that works for you solo where you don’t need others to see it, and you don’t need support.

    Sincerely,
    Disgruntled

    [Reply]

  • Jay Johnson

    Well I have to say this new release doesn’t work so well. I’ve had problems getting users into the system (I’m batting 1 for 10 so far). I am finding that some of the abilities portrayed by the salesperson aren’t really there (shocking… from a salesperson?).

    Prior to signing up, I got great response and support. Since signing up support has been less than stellar.

    Consider going a different direction unless you want something that works for you solo where you don’t need others to see it, and you don’t need support.

    Sincerely,
    Disgruntled

    [Reply]

  • Jay Johnson

    Back again to say that the tech support did work me through the majority of my issues and provided some great examples of how I can migrate some of my other web-based apps to Quickbase. I appreciate the help. Please retract the “Disgruntled” statement above and input that I am now a happy user of Quickbase.

    Thanks again.

    [Reply]

  • Jay Johnson

    Back again to say that the tech support did work me through the majority of my issues and provided some great examples of how I can migrate some of my other web-based apps to Quickbase. I appreciate the help. Please retract the “Disgruntled” statement above and input that I am now a happy user of Quickbase.

    Thanks again.

    [Reply]

  • craig

    I do like the new improvements you have made, particularly placing everything having to do with one table in a tabbed format, very nice for design.

    Two things continue to bother me though…first, quickbase database features dont act like a normal database. I cant create referential integrity between tables, which from time to time has lead to entry errors that referential integrity exists to resolve.

    Second to this is in query design, there is typical flexibility that is missing…take a look at how sql or access structure their query design, and that is how it should look…you should be able to add multiple tables and manipulate data easily in a query, i.e. being able to send a field to a column or a row in a crosstab query.

    [Reply]

  • craig

    I do like the new improvements you have made, particularly placing everything having to do with one table in a tabbed format, very nice for design.

    Two things continue to bother me though…first, quickbase database features dont act like a normal database. I cant create referential integrity between tables, which from time to time has lead to entry errors that referential integrity exists to resolve.

    Second to this is in query design, there is typical flexibility that is missing…take a look at how sql or access structure their query design, and that is how it should look…you should be able to add multiple tables and manipulate data easily in a query, i.e. being able to send a field to a column or a row in a crosstab query.

    [Reply]