This was a great conference attended by about 300 people many of whom were senior industry leaders. This makes for very interesting conversations that really expand how we’re thinking about what we can do for customers… which brings me to the topic of this post. Customers.
There was a customer panel at the conference that I attended and it was very interesting. Phil Wainewright did a great job as moderating and has an interesting blog on ZDNet here. There were four people on the panel and they all had some sort of hosted solution running in their business. The funny thing was that three out of four made it clear that they desperately need QuickBase and they don’t know it. I bet if I talked to the fourth one a bit more I’d find evidence that she needs QuickBase as well. Here are the examples:
Ian Burkheimer is a Program Manager for Tourism in the Pacific Northwest Economic Region. The best quote from him was that his boss thinks "Excel is a database". We all know that emailing spreadsheets around is the number one sign of a business in dire need of QuickBase. Excel is not a collaboration tool.
Jim Thompson is Director for Internet Technology and Marketing for the CRC Health Group. CRC manages a large chain of substance abuse recovery centers. They have trouble managing the "census" which is the report that says who is in what program in what center at any given time. QuickBase would make short work of this.
Gary Cunningham is Director of Human Resources and Employment Service for Olenick and Associates. He asserted that one of the key things you have to give up in the SaaS (hosted) model is customization. For QuickBase, our ability to customize to any situation is one of our key strengths.
This panel really reminded me that everyone needs QuickBase and our mission is to find a way to let them know that there is a better way than what they are doing today. Do you have ideas on how we get the word out?