Erick Schonfeld’s post yesterday, Belt-Tightening In Corporate IT Spending Will be Good For Web 2.0, is right on, with a few caveats. Software as a service is cheaper upfront and requires little to no maintenance, however corporate IT depts. are not going to hand over data and user control to startup web 2.0 companies. A fortune 1000 company can’t afford to bet on a Web 2.0 startup with an outsourced data center and minimal enterprise features. I do think we’re seeing greater adoption of Web 2.0 software by IT and I think a tighter economy will raise the priority, but we still need to deliver to IT’s expectations.
This includes three things:
Security – Standard features the users & IT expect such as LDAP integration, password & user control, IP filtering, etc.
Visibility – The Who, When and Where of user, data, and application monitoring is the bare minimum (The What and Why are up to the business unit and business users and shouldn’t concern IT)
Reliability – No Internal IT department keeps there systems up and running 100% of the time, but at least they’re in control. Before they outsource, they’ll need to be working with a company they trust with a significant track record of reliable uptime and superior support.