Also, Deb, if you can respond to me directly with your contact info for your care package. Please shoot me an email at elizabeth_mccann @ intuit.com

Keep up with the great posts!

Your title: Tamara Littleton, CEO

What you use QuickBase for including the type of application, how it relates to your business, and…

eModeration (www.emoderation.com) is a specialist outsourced UGC moderation company, ranking some of the biggest brands in the world amongst its clients. Companies like Nokia, Disney, MTV, O2 and Procter & Gamble rely upon eModeration’s round-the-clock vigilance to avoid the legal and moral issues arising from unmonitored, illegal content appearing on an online community or user generated space.

With offices in London, New York and Los Angeles, and over 65 staff working in different locations – including the UK, the USA, Belgium, Canada, Germany, Italy, Spain, Switzerland and Australia – and on a variety of systems, eModeration is primarily a virtual organisation.

We are expanding the applications we use all the time, but currently we use:

1. ‘Shift Report’ application, moderation teams enter data regarding shift performance . This enables us to check that we are fulfilling contractual obligations, perform quality assurance, provide our clients with reports (complete with drill down facility to each moderation decision). Cross tabular queries provide us with valuable industry insights which we are able to offer back to clients in order to help them develop their moderation systems.

2. ‘Time Cards’ Application, recording staff working hours. How long is each staff member working and on what? This helps us measure the profitability of different projects and look after staff welfare.

3. ‘Sales Force Automation’, our database of existing clients and new business leads. We can share sales leads, client contacts, keep on top of contract renewals and enable budget forecasting.

4. ‘Project Tracking’ application, our database of each project’s rota and staffing requirements and contractual end dates. From this information we compile the work rota.

5. ‘New Starter Manager’ Application, this project management system is designed to steer us through the processes required when new members join the company, sending out reminders to key staff to fulfil their admin tasks and tracking progress.

6. ‘Staff Profiles’ Application, this is a database of staff experience, knowledge and preferences, allowing us to uniquely match staff skills to projects and staff up contracts rapidly.

7. ´Project Status´ Application, this application allows us to track the progress of projects during the start up phase and on an ongoing basis.

How QuickBase has made a difference in your business. Has it helped you save money? Make money? Make better decisions?

• QuickBase has allowed us to expand both in terms of numbers of staff and volume of work we are able to handle concurrently
• QuickBase has enhanced our professionalism, giving Clients an accurate, timely and well-presented view of their service offering
• QuickBase has improved our accuracy and information for internal forward-planning
• QuickBase has increased the visibility of, and ability to share, data within our company, which has no physical shared network
• QuickBase has improved the stability and reliability of (in particular) our reporting and shift tracking systems
• QuickBase has enabled us to drill data for industry learnings, invaluable for consultation work, training and PR
• QuickBase has given us the potential to save money through increased efficiency and shared access
• QuickBase is increasing the efficiency of our sales team through improved sales tracking

Thank you quickbase team for your awesome support!

We built an application to track our contacts with our provider population. All of our providers and facilities are linked to the application so that as new providers/facilities are contracted they are automatically added to the Quickbase application.

We track all of our contacts with our provider population including phone calls, emails, letters and site visits. This allows us to track and trend issues and to keep up with any follow-ups that might be required. We are also able to add in a separate contact list for key staff members at a specific location.

This also works as a tickler file for us to get back to key people in our own organization. If we did not have the application it would be very difficult for us to keep track of all of our commitments and our follow-ups. We looked into other applications that we could have purchased. With Quickbase we saved a ton-o-money, we created an application specific for our needs, and we can customize the application as our needs change.
Thanks,
Lisa

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The system has also helped me as the application administrator because the burden of maintaining users has been given to the department managers. Each manager is responsible for maintaining a QuickBase group for his department. Since the manager knows which employees are transferring in or out before I do, he adds and removes users from his own group, improving security.

T-shirt size: Medium

We have created a Catering request calendar in Quickbase. With the automatic email notifications and the report capabilties, this has helped saved not only money noramlly spent on other types of software but many hours of data entry time.

Our Business office has used Quickbase to automate a Daily Posting process. Each clerk saves over 15 minutes a day at the copy machine. Data entry errors are eliminated and calcuations are completed automatically. Paper shuffling from one tray to the next is a thing of the past.

We also use Quickbase for our Provider recruitment. It is one place where the entire team can reveiw the resume, visit itinerary, search for past applicant’s, orientation,etc.

Quickbase is also used for our vacation requests, employee recognition, agendas/minutes and our Hazard Material Inventories among many other applications.

Quickbase has assisted staff with task accountability and projects run smoother when the entire team are aware of the issues and the timelines. The ability to share key data with our vendors has been most helpful. We would be lost without Quickbase!

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