Tip 7 of 7 – Get Customizable Web-Based Software and Get Productive – 7 Tip Series

By Kathleen Lamphier | Posted on May 26th, 2009

Here’s the seventh and final tip for boosting project team productivity with customizable web-based software. If you’d like all the tips in one easy to read PDF file, click here to request them.

Tip #7 – Anticipate needs for security, service and support
Many SaaS providers have made extensive hardware and software investments that offer an exceptional level of security. That said, not all providers are alike.

When you’re evaluating a potential solution for your Web-based project management needs, consider the following:

Data security
Where is the data hosted? What systems are in place to protect your data? Look for a solution that provides the utmost protection for your business information.

Service and support
What happens when you need help? Who’s available to get you started – and to assist your team as needs arise? Look for service and support policies that can bring rapid relief to your occasional challenges.

Years of experience
Is the provider a new player or a proven partner? Who are its clients and what are their satisfaction rates? Previous history is one of the best predictors of future experience.

Here’s what QuickBase offers in the areas of security, service and support:

QuickBase Data Security
Your QuickBase application data is stored in the same facility that handles millions of tax returns via TurboTax for the Web each year. QuickBase uses industry-standard, 128-bit Secure Socket Layers (SSL) protocol to ensure your information is neither intercepted nor corrupted during transmission over the Internet. In addition, QuickBase uses encryption technology to help protect your data when stored on disk.  Click here to learn more about the security, reliability, and confidentiality of QuickBase.

QuickBase support resources
Whether you are new to QuickBase or have been using it for years, the QuickBase Support Center provides everything from answers to common questions to detailed instructions.

QuickBase support resources include live technical support from the QuickBase Customer Success Team, online product help, live online training, and the QuickBase community forum.

Test drive QuickBase support
When you’re trying out QuickBase during a free 30-day trial you have access to all the same support resources as our customers – that includes live technical support.  Plus, you have assistance from the QuickBase Concierge Team.  Their job is to help you more quickly determine if QuickBase is a fit for your needs.

QuickBase experience
QuickBase is a proven solution backed by Intuit, the maker of TurboTax, QuickBooks and Quicken.  Over 56 of the Fortune 100 and thousands of small and medium sized businesses rely on QuickBase.  And, QuickBase has been serving customers for over nine years.

What do you think?
Please share your thoughts about and experiences with QuickBase’s data security, service and support. Have you worked with the QuickBase Customer Success Team? The Concierge Team?

What’s next?
This is the final tip in this series. It’s time for some reader feedback. Did you find these tips helpful? Do you have a favorite tip? Or maybe a team productivity tip you’d like to share that wasn’t covered?

What other topics would you like to see covered in the QuickBase blog?