10 Ways to Lose Your Best Employees

Let’s say you’re watching an episode of Dr. Phil where someone is describing a person in his or her life that yells, is rude, blames everyone else for mistakes and expects others to jump 24/7 whenever it is demanded.

“Well, you need to tell this person that that dog won’t hunt,” Dr. Phil might suggest.

You agree with Dr.Phil, calling out your own advice to the television. “Leave the jerk!” you yell at the screen.

But what if that person being described is….you? And the person complaining about the treatment is one of your employees?

Things may suddenly seem much different.

Behavior we would never begin to tolerate in our personal lives is often something we demonstrate at work because we don’t recognize how destructive it can be to morale or we feel it gets results. Employees may not complain to you directly because they fear losing their jobs.

But it’s estimated by the Hay Group that average employee turnover rates will increase from 20.6% to 23.4% in the next five years. That means that top performers may quickly make an exit from bosses who make the workplace miserable – or even slightly unpleasant.

People leave managers

A  Gallup poll of more than 1 million employed U.S. workers found that the top reason employees quit their jobs is because of a bad boss or immediate supervisor.

“People leave managers, not companies. In the end, turnover is mostly a manager issue,” Gallup reports.

What many managers may not realize is that what they consider “tough” management techniques they believe necessary to get results are actually poor strategies that lead to turnover and poorer performance. Specifically, Gallup finds that poorly managed work groups are on average 50% less productive and 44% less profitable than well-managed groups.

If employees are taking off from your department faster than others, you can bet your performance will be called into question by the higher-ups, and your job could be threatened.

So it’s time to break the bad habits that are making you a terrible manager. Here are 10 things that you’re doing to drive employees out the door:

  1. You make them work terrible hours. It’s not enough to put in eight or 10 hours at the office. You make them answer emails or phone calls at night and on weekends. You don’t think they need a day off after they’ve returned exhausted from business travel across different time zones. In a survey by NPA, 41.5% of workers say they were motivated to change employers because of issues like job travel and hours.
  2. You make them scapegoats. You can’t have the big boss thinking you make mistakes, so it’s much better to let someone else take the fall if something goes wrong. You’ve got much more at stake, you believe.
  3. Feedback is always negative. You’re always quick to offer advice on how an employee can improve, but never give a shout-out when they are doing something well, like handling a difficult customer or completing a project ahead of schedule.
  4. Yelling. Raising your voice may be your way of getting someone’s attention and signaling your passion for the work, but to the employee being yelled at it is humiliating.
  5. You’re unethical. A David Alpin Group survey found that one of the top five reasons employees leave is because the company or managers lack honesty and integrity. Keep in mind that employees pay attention to what you say – and don’t say – when they judge your worth. Actions that hint at deceit or underhanded tactics will prompt employees to lose respect for you and look for jobs elsewhere.
  6. You don’t let them grow. All jobs have boring aspects to them, but employees are willing to put up with them as long as they feel their careers are being developed in other ways. Once employees are bored with their jobs then trouble begins: The Alpin survey finds that 50% of employees say once they start thinking about leaving, they put in less effort.
  7. Pay isn’t fair. Employee unhappiness is often triggered by what the workers perceive as unfair pay (such as when a new employee with less experience earns more than seasoned workers.) The Alpin survey finds that insufficient pay or unfair pay practices is the No. 1 reason they would leave their jobs. At the same time, 61% say they would trade their base pay for more time off.
  8. You treat them like outsiders. If you fail to keep employees informed about what is going on or don’t actively solicit their input on a regular basis, then they become disengaged. Gallup finds that the 30 million engaged employees in the U.S. come up with the most innovative ideas, create most of a company’s new customers and have the most entrepreneurial energy.
  9. You’re unpredictable. Mood swings, moving targets and random decisions make employees feel like they’re in the land of Oz. If you’re going to change policies or procedures, give them advance warning and plenty of time to understand what you want. As for your mood swings? Call Dr. Phil and don’t inflict them on workers.
  10. You’re unfair. Whether you’re showing favoritism to certain workers, taking credit for work that you didn’t do or are arbitrary with bonuses, not being scrupulously fair can sink morale and force employees to begin dusting off their resumes.

What bad boss behavior gets on your last nerve?













Anita Bruzzese

Anita Bruzzese is a syndicated columnist for Gannett/USA Today on workplace issues and the author of “45 Things You Do That Drive Your Boss Crazy.” She has been on the Today show, and quoted in publications such as O, The Oprah Magazine, Glamour, Self.com and BusinessWeek.com. Her website, 45things.com, is listed on the Forbes top 100 websites for women.

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  • Jef Miles

    Well done on the post Anita.. Have you ever left a job for any of the above reasons?

    Congrats on being on the Top 100 Forbes websites for women too :) ..
    Have you been blogging for long?

    [Reply]

    Anita Bruzzese Reply:

    Thanks, Jef….
    Yes, I have left jobs because of some of these reasons! I could hardly get my resume sent out fast enough…:)

    [Reply]

    Jef Miles Reply:

    Your welcome Anita, looking forward to future posts from you, there is no way to subscribe by email on your blog?

    I’ve come to accept though that there is always going to be that little part of the job you won’t like :)

    [Reply]

    Intuit QuickBase Reply:

    Hi Jef,

    Interesting that it wasn’t obvious to you. There is a subscribe by email box on every page’s sidebar as well as homepage just under the Stay on Track box to follow us. At the end of each blog post there is also a CTA to direct you to the Subscribe page as well. Let me know if you have further questions. Looking to improve that process for our readers in the near future. Best, Alex http://quickbase.intuit.com/blog/subscribe/

    Jef Miles Reply:

    Hi Alex,

    Can definitely subscribe to Intuit/Quickbases, you may have notice that I regularly comment.. Was talking about Anita’s webpage she has not Intuit’s

    Thanks though yes it is quite easy to subscribe to this website

  • Piers Bishop

    Great post – we spend our time helping managers get their heads round the idea that the culture and environment affect people’s ability to be intelligent, creative and collaborative, and that if you want sustainable good performance you have to set people up to succeed. This is not completely simple, though. It depends on having the right insights into what human beings need to be happy and well, and on being able to implement the necessary changes. I just posted a piece at more length about this – http://bit.ly/1fVv6Bw

    Piers Bishop

    http://www.performancereviewpro.com

    [Reply]

    Anita Bruzzese Reply:

    Thanks, Piers. It can be a tricky dynamic with such a diverse workforce, but I believe the key to all this is just simply communicating better. Employees cannot read the boss’s mind, and vice versa!

    [Reply]

  • the Ugly Truth

    hmmm….sounds like a description of a sociopath….and all the qualities that gets you promoted!

    [Reply]

  • Amy Falsberg

    Hilarious!!! I agree with every point made here, but funny because I recently left employment with Intuit for many of these reasons. Irony!!

    [Reply]

  • Steve Gannon

    Thank you for the reminder. I learned so many years ago that an employees happiness was directly proportional to their relationship with their manager. I’ve been writing about this kind of thing at Leaderisticality.com.
    I enjoyed your take on it!
    Steve

    [Reply]

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