• Why Customer Experience is Literally Everything

    An interview with Brian Solis, principal analyst at the Altimeter Group, on the importance of a holistic view of customer experience.

  • How New Pay Controversies Impact Business Productivity

    The world of compensation is changing – with far reaching consequences. A look at two recent decisions that may effect business productivity.

  • Managers: Neuroscience Research Suggests Loosening Your Reins

    Historically, managers have controlled employees rather than connecting with them. The author of “Mindful Management” explains how this approach has had a negative impact on what motivates people to work productively.

  • MBO versus S.M.A.R.T. vs KPI? What’s Your Goal Setting Protocol…

    Highlights three of the most common goal-setting methodologies present in organizations today and the pros and cons of each.

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  • 8 Requirements of the 21st Century Customer

    Here are eight mandates of modern customers you must heed if you want to remain competitive.

  • 7 Must-Have Qualities of the Best Project Managers

    Qualities that the best project managers most frequently display according to Tom Kendrick, author of “101 Project Management Problems and How to Solve Them.”

  • How to Sustain Enthusiasm for a Long-Term Project

    How engineers on the New Horizons project (Pluto) kept their team’s excitement about a project where there was no immediate payoff for 14 years.

  • Common Sales Terms Demystified

    Common sales terms definitions for those who wonder what the salesforce is talking about.

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  • Swarming: The Next Big Thing in Agile or Buzz Kill?

    Gartner has predicted that the swarm will be the future of teams, but what are the advantages and disadvantages of such an arrangement?

  • 6 Paths to Project Manager Stardom

    Project management certification can give your career a big boost this year, but which direction should you pursue?