• Improve Business Processes to Guarantee a Great Customer…

    Avoiding gaps in your customer experience is a journey. Here’s how to get there.

  • Why Do Change Transformation Programs Fail?

    Transformation programs can vastly improve what happens within a company and have an amazing impact on business results. Why do so many of them fall apart?

  • How to Know When You’re Ready for Process Improvement

    What are the indicators a process improvement initiative should kick off and how do you keep the effort moving once in place?

  • How to Document Business Processes for the Best Outcome

    Two types of visual process maps explained and when to use them to help you document your processes and improve business operational efficiency.

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  • How CIOs Can Fix the Business-IT Alignment Problem

    Communication issues between IT and the C-suite are causing IT departments to be viewed as a cost center that delivers little value to the bottom line.

  • 10 Critical Attributes to Drive Better Performance from Your…

    What actions can leaders take to confirm their digital investments deliver and sustain value?

  • Fixing the Biggest Disconnect Between Business and IT

    What’s causing the disconnection between your business users and IT department and how can it be fixed?

  • Successful Organizational Transformation Efforts Require Multiple…

    A McKinsey&Company survey identified 24 specific actions companies that succeed at organizational transformation take to ensure success.

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  • Strategic, Operational Excellence Solutions a Top Investment…

    A look at what’s driving the surge in investment of Operational Excellence solutions based on a PEX Network study.

  • Operational Excellence Success on the Rise – Do You Stack…

    A PEX Network survey looks at how companies are doing in Operational Excellence and three main pillars to drive sustainable change.