A reader asks: I work at a relatively small organization (40-50 employees) that recently expanded from having two levels of management (executive director and department managers) to adding a third level of project managers. Our project managers were all internal hires, …
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Soft skills, including interpersonal communication and conflict resolutions, are becoming increasingly important in the workplace. In a study by CareerBuilder.com, they found that 71 percent of employers say they value emotional intelligence over IQ. In order to understand why soft …
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In their famous book, Getting to Yes, Roger Fisher and William Ury provided a negotiation strategy that has become standard for coming to mutually acceptable agreements in personal and professional conflicts. The model is based on five propositions, including: “Separate …
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Each of our workplace experts has weighed in on the following question from a reader to give you four points of view. For other editions of our 360° Answers series, please click here. Here’s the question, with our experts’ responses below: …
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Email is the primary method of communication in the workplace and an integral part of our lives. Pew Internet research suggests that about 62% of all employed Americans have Internet access and 98% of those use email on the job. …
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Back in November, I wrote a piece about how we are all in sales to some degree. Even if you’re not selling a product to an outsider, chances are you still have to sell an idea to an internal constituency …
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A reader asks: I recently applied for an internal promotion to be manager of the small team I serve. I was unsuccessful. Two questions. First, I was “let down easy”–the hiring manager said things like “it was close” and “we …
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