Having well-designed customer support software might once have been an economically impractical luxury reserved for Fortune 500 companies, but today it’s an absolutely indispensable tool for running a customer service team. When used properly and to the full extent of …
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How you handle your first few weeks on a job can set the tone for your entire stay at your new employer. Here are seven ways to set yourself up right: 1. You’ll probably be overwhelmed by all the new …
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We’ve talked about some of the nitty-gritty methods by which you can utilize IT management software to lead a more effective IT service management team, but discussing something on the level of IT project management really requires a much broader …
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Most good project leaders are loath to come off as if they know their feet don’t touch water. They feel it’s impossible to lead a group of people if that group’s impression of you is one of being untouchable (and …
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In 1940, the Christian minister and civil rights champion Benjamin Mays became the president of Morehouse College, the first university for African American men located in Atlanta, GA. Shortly after his tenure there began, Mays met the 15-year-old Martin Luther …
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I thought the manager’s face would explode. I was at lunch with a high level finance executive the other day when his cell phone rang. He looked at the number displayed on the screen and his face turned beet red …
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I received the following e-mail from a reader: Hi Alexandra, my co-worker and I really seem to get along. I like spending time with her at lunch and when we travel. I thought it would be fun for her and …
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