• How Starwood Hotels is Making Process Improvement Part of its DNA

    An interview with Brian McGuire, VP Operations at Starwood Hotels, on how to bring about sustainable business transformation and process improvement.

  • Rohit Lal on How Democratization of Technology Spurs Innovation…

    An interview with Rohit Lal of CONA Services, a Coca-Cola System Company, on how democratization of technology spurs innovation in the Coca-Cola System.

  • How Amita Tomkoria of GE Digital Manages Business Operations

    Advice from Amita Tomkoria, Senior Manager of Business Operations and Strategy for GE Digital, as she navigates General Electric’s pivot to become a more digitally focused organization.

  • Successful Organizational Transformation Efforts Require Multiple…

    A McKinsey&Company survey identified 24 specific actions companies that succeed at organizational transformation take to ensure success.

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  • Customer Experience Award Winner’s Process Improvement…

    An interview with Sacha Gera, the Vice President of Business Strategy and Operations at GENBAND, on process improvement strategies.