• How to Tell if a Team Member’s Workload is Too High

    Is your gut telling you that the workload should be manageable but your employee is insisting that it’s not? Here are steps to take.

  • What’s the Right Speed for IT?

    A Deloitte report offers considerations for CIOs to keep in mind when forming expectations around speed that is business process-related, architectural, and organizational.

  • Business Process Improvement – 8 Pitfalls to Avoid for…

    Everyone agrees that business process improvement is a good idea in theory, but what does it take for it to be successful?

  • Selecting the Right Goal Setting Protocol for Your Team (Part II)

    A look at Key Performance Indicators (KPIs), as well as the modern business hurdles none of the current goal-setting approaches seem to be able to solve.

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  • PPM: Why Spreadsheets Are Yesterday’s News

    On a recent Gartner webinar, research analyst Teresa Jones explained how the PPM solution market now offers dozens of effective tools to replace the ubiquitous spreadsheet.

  • Bimodal IT: A Good or Bad Idea?

    Two opposing arguments on implementing bi-modal IT are discussed.

  • Team Productivity – What You Need to Know This Week

    How do you protect the collaborative employee who is overburdened? What are the biggest workplace distractions? Costs of toxic employees.

  • The Two Sides of IT Collaboration

    Six positive collaboration trends PGi’s John Perkins shared at the Gartner Catalyst Conference in San Diego and a look at the common pitfalls to avoid.

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  • How IT Can Support the Agile Development Process

    As an IT manager, you have probably been asked to support the agile development process. Buckle up. This means you need to be reactive and proactive at the same time.

  • Why Customer Experience is Literally Everything

    An interview with Brian Solis, principal analyst at the Altimeter Group, on the importance of a holistic view of customer experience.