• How Innovative Companies Improve the Customer Experience

    Examples of customer experience strategies that pay off.

  • PwC’s Chris Curran on How Digital is Disrupting Your…

    The results of a new digital technology survey from Pricewaterhouse Cooper is discussed with Chris Curran, chief technologist at PwC.

  • 8 Requirements of the 21st Century Customer

    Here are eight mandates of modern customers you must heed if you want to remain competitive.

  • Hire Employees with Emotional Intelligence for Bigger Profits

    Hiring workers with emotional intelligence can provide financial rewards, as one company demonstrates with bottom-line successes in a

  • New Call-to-action
  • Shep Hyken – Effective Customer Support Starts with Data

    I recently spoke to Shep Hyken, who is a customer experience expert and the Chief Amazement Officer of

  • 12 Seth Godin Gems from 2014

    Seth Godin is one of the greatest business minds living today. I don’t believe that’s an exaggeration. I

  • Scott Stratten: Tread This Fine Line for Better Customer Service

    Good customer service is all about the happy medium, and the right interpersonal skills will help you determine

  • Are You Collecting Customer Feedback the Right Way?

    If your customers aren’t telling you what you really need to hear, it might be your fault. When

  • New Call-to-action
  • Why the Zappos Way May Not Deliver Happiness to Your Company

    The last time you had a really horrible experience at a restaurant or received stellar service at a

  • Your Employees Are Customers Too

    One of the first companies I ever worked for was all about Customer Service. The management philosophy was