• The Digital Transformation Roadmap that Anyone Can Follow

    A veteran and professor of operations shares his wisdom and best practices for digital transformation that makes sense – even for those outside IT.

  • Why Customer Experience is Literally Everything

    An interview with Brian Solis, principal analyst at the Altimeter Group, on the importance of a holistic view of customer experience.

  • 8 Requirements of the 21st Century Customer

    Here are eight mandates of modern customers you must heed if you want to remain competitive.

  • Common Sales Terms Demystified

    Common sales terms definitions for those who wonder what the salesforce is talking about.

  • Sync
  • 5 Best Practices for IT to Empower Lines of Business

    In the past, Ed Zachinni and Josh Miller knew what it was like to have their hands tied,

  • AIIM Reports Slow Uptake of Paper-Free Processes

    Paper-free is catching on, but not as quickly as you’d think. Last year, the Association for Information and

  • Jeanne Bliss on How to Manage a Customer Service Operation

    I spoke to Jeanne Bliss, who is a customer experience expert. As the Customer Leadership Executive for five

  • Marketing Management from Cars to Clients with Scott Monty

    I spoke to Scott Monty, who was ranked by The Economist as one of the top 5 of the 25 Social

  • Secure Shadow IT with aPaaS - Featuring CIO of Ceva
  • The Secret Sauce for Getting Repeat Business

    In this interview with career authors Christine Hassler and Lindsey Pollak, we discuss how to take a few

  • 6 Ways to Give Your Flagging Product a Boost

    We can’t all be market leaders, but there’s nothing stopping us from employing certain smart techniques to bring