• Do You Know How to Push Back?

    I am not a good negotiator.  At all.  I have half-heartedly tried to improve over the years, but

  • Are You Being a Nag?

    I was having lunch with one of my mentors the other day, an extremely successful businesswoman in the

  • 4 Reasons Why Social Media Use = Great Customer Service

    If you’ve bought anything in the last few years, you’ve no doubt noticed that customer service is not

  • How to Succeed as a Young Manager

    Before the age of 28, Aaron McDaniel had been appointed regional vice president at a Fortune 10 company. 

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  • Zappos and the Quandary of Cultural Fit

    In the HR Daily Advisor, Steve Bruce recently reported on the keynote Zappos CEO Tony Hsieh gave at

  • How to End a Business Relationship Gracefully

    It’s easy enough to find advice on firing an employee or managing your bad boss, but information on

  • How to Respond to a Rude E-mail

      A few weeks ago, I got a jaw droppingly rude e-mail from someone with whom I have

  • What Type of Presenter Are You?

    With South By Southwest, the annuals music, film and interactive expo on everyone’s minds, I thought it would

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  • Creating a Customer Referral Engine

      John Jantsch is one of the top strategic thinkers in business today.  The author of the Duct

  • How to Organize a Panel Discussion

    There is a point in every event planning process when someone says:  “Let’s just do a panel discussion.