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  • How to Respond to a Rude E-mail

      A few weeks ago, I got a jaw droppingly rude e-mail from someone with whom I have

  • What Type of Presenter Are You?

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  • Creating a Customer Referral Engine

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  • Be Respectful of Others’ Time

    Earlier this year, I attended an internationally recognized Internet business conference.  I was writing the Reinvent column for

  • Marketing Like a Politician is a Bad Business Strategy

    I don’t know about you, but I’m sure glad this round of the political cycle is over. It