• When Your Former Peer Becomes Your Manager

    One day you’re working happily together as coworkers, and the next day your peer has been promoted and

  • Peter Shankman Says Company Loyalty Isn’t Dead

    The post-recession business world has revealed a kinder, gentler business world in which better treatment of customers and

  • How to Grow Your Emotional Intelligence

    I spoke to Steve Gutzler, who is the President of Leadership Quest, a Seattle based Leadership Development company.

  • A Manager’s Guide to Managing Conflict at Work

    If you’re a manager, then you will at some point have to deal with conflicts. Some of these

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  • How to Raise Your Influence at Work

    When you want to raise your influence at work — with your manager, leaders at other divisions, and

  • Scott Stratten: Tread This Fine Line for Better Customer Service

    Good customer service is all about the happy medium, and the right interpersonal skills will help you determine

  • 8 Subtle Ways You’re Sabotaging Your Work Relationships

    Do you know your colleague’s children’s names? If you want her to help you later on, you might

  • How to Turn Adversaries into Allies at Work – Interview…

    I spoke to Bob Burg about building strong relationships in the workplace. His latest book is called Adversaries Into

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  • Tips for Dealing With a Passive Aggressive Personality at Work

    If you’re being driven nuts by someone at work who sulks, procrastinates and writes you snarky emails, it

  • If You’re Trying to Sell, You’re Not Doing Your Job

    The most effective way to get anything from anyone is to figure out what that person needs and