Previously, I wrote a blog post on how to identify your company’s HEROes and how to manage your company’s HEROes. As a quick recap, HEROes are Highly Empowered and Resourceful Operatives; employees who feel empowered to solve customer problems by …
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In my last blog post, I defined the term HEROes (highly empowered resourceful operatives) and I wrote about how you can identify who your current HEROes are as well as create an environment which encourages new ones to action. As …
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New technologies that can help companies be more effective, productive, and efficient are being created every day. This is faster than most companies can evaluate and implement them. But while companies may be slow to innovate, a highly select few …
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