Servant leadership is a leadership theory that focuses more on the followers than the leader him/herself. The concept of servant leadership comes from Robert K. Greenleaf in an essay that he published in 1970, where he wrote:
When you wrap up a major project, which of the following is most frequently your next step? A. Immediately turning your attention to other pressing items on your to-do list B.
Can a single spreadsheet mistake in one cell add up to millions of dollars, a fired CEO, and other calamities? Sadly, yes.
Your company has decided to merge departments, each with multiple teams and different processes, competing products, or dissimilar cultures.