Servant leadership is a leadership theory that focuses more on the followers than the leader him/herself. The concept of servant leadership comes from Robert K. Greenleaf in an essay that he published in 1970, where he wrote:
Accomplished project managers understand that it’s not always smart to play it safe. Most people with project management experience are familiar with Cobb’s Paradox.
You’ve gathered input and heard people out, and then made the ultimate decision – but now you’ve got a team of unhappy staff members who wish it had gone a different way.
One of the most frustrating things for managers is to discover a team is focused on the wrong things.