Servant leadership is a leadership theory that focuses more on the followers than the leader him/herself. The concept of servant leadership comes from Robert K. Greenleaf in an essay that he published in 1970, where he wrote:
Who would step down as the CEO of one of the most influential financial institutions in the world? Bill Gross, that’s who.
A reader asks: At my new job, I must follow up on items of varying priority through the day.
When organizations believe they must change to survive, they often bring in an outsider to drive that transformation.