Why You Unconsciously Lie at Work
I just called a colleague to ask him to participate in a third-party project I was working on. I wanted him to join so that I‘d have an excuse to spend more time with him, and I found myself saying all sorts of things to...
4 Reasons Why Social Media Use = Great Customer Service
If you’ve bought anything in the last few years, you’ve no doubt noticed that customer service is not what it used to be. Most of us don’t dare pick up the phone because we fear hearing that dreaded phrase: “To hear a menu of options,...
4 Ways to Start Innovating Right Now
The term innovation can seem intimidating. In fact, you might even have a mental block about it. ‘It’s what big companies with unlimited resources do…’ or ‘…It’s what small agile companies without bureaucracy do…’ or ‘it’s what senior executives do.’ Not me, not us. It...
How to Respond to Negative Feedback
Hearing negative feedback about your work can be a real shock, especially if you thought things were going well. And all too often, people respond to that shock by handling the conversation poorly – getting defensive, not listening, or getting angry. Those reactions won’t help...
5 Ways to Impress a New Boss
Let’s say you’ve worked hard for several years. You’ve put in overtime, volunteered for difficult projects and spent hours honing up on the boss’s favorite sport (hockey) so you could converse about the “five hole” without sounding like a total putz. Then one day you...
Watch Your Mouth: Office Gossip & Other No-Nos
Whenever you hear something juicy about a colleague, whether it is related to work or not, you have the immediate impulse to share it across the hall. Why? Frank T. McAndrew is a professor at Knox College in Illinois who has devoted part of his...
- alexandralevit:
Just welcoming your expertise to the blog, Wendy. Given that 80% of change initiatives fail, we can... - alexandralevit:
Hi, R – I have two Homelanders too. I personally believe that the college market is going to... - rwilcox:
An interesting entry, although I disagree with your conclusions about salary. Here’s why: I have a... - RDS:
This is a fantastic list. Another good is 8 ways to keep your boss happy. http://www.inc.com/geoffrey... - Dush Ramachandran:
Thanks Eva. I’m glad you liked the article.





