Cost Effective QuickBase Solves Big Application Development Challenges
Profile
The Office of the Chief Technology Officer (OCTO) is the central information technology (IT) and telecommunications agency in the District of Columbia government ("District"). OCTO develops, implements, and maintains the District's IT and telecommunications infrastructure; develops and implements major citywide applications; establishes and oversees IT enterprise architecture and website standards for the District; and advises District agencies on technology solutions to improve services to businesses, residents and visitors in all areas of District government.
The Challenge:
- District Government agency transparency and accountability unattainable with spreadsheet-based data
- Limited technical resources available for custom application development
- Limited financial resources available for custom application development, especially during 2008-2009 recession
- Custom application development too costly and time-consuming given only niche needs for applications
The Solution:
- Cost effective, customizable web-based solution gives agencies timely access to critical data
- Agile applications solve big challenges and hundreds of little business problems at agencies
- Secure, online database streamlined workflow processing, reduced data errors and compliance reporting
- Dashboards, email notifications, and roles & permissions enable District agencies to securely manage business processes and relevant data
The Results:
- OCTO deployed 155 custom applications across 11 agencies in 10 months with only one technical resource
- OCTO saved $7.51 million in application development and deployment costs
- OCTO eliminated processing errors previously caused by data inaccuracy and lack of transparency
- OCTO reduced costs and strain on IT resources with agency users customizing the new custom apps
