Customer Service Management Software

Good data makes for great customer relationships – see for yourself!

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Improve Your Team's Productivity

Empower your customer service reps with fast access to a cloud-based client database. Software solutions from QuickBase offer a simple way to find information and give consistent answers to your customers every time. Enable faster problem resolution with an easy-to-use knowledge base. Optimize customer service management by allowing customers to open and track service requests and reps the opportunity to update customer information. Software like this can contribute to creating a more collaborative environment and make every stakeholder more proactive, solving problems quickly and efficiently.

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Increase Customer Satisfaction Your Way

QuickBase offers customizable customer support software that can be configured to work most efficiently for your organization. Custom app building blocks, such as forms, fields, tables, reports, and dashboards, can be moved and arranged to match your unique processes . You can also build your own apps from scratch with no need for coding or IT assistance, allowing for the development of a customer database app that's entirely unique to your team.

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Achieve True Customer Service Automation

Within your online client database software, you can prompt customer service actions and tasks with smart forms, alerts, notifications, and reminders. Automated workflows enable your team to focus on what it does best: managing customer relationships. Spend less time chasing down and tracking actions and more time resolving issues.

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Manage Customer Service Requests

Track service requests from initial contact to resolution. All relevant case information is stored in a secure, central customer service database. Businesses storing data in other apps can connect QuickBase with a variety of other cloud apps and sync data automatically to streamline all information into one place, making for a much clearer view into all actions taken with a customer problem. In addition, you can create instant reports with drag-and-drop dashboards and enable role-specific views so a service rep and a manager can see the key metrics that matter to them. Buy better customer service support software and take care of your customers more efficiently today!

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"I could have bought some wildly expensive customer management system, but they don't do nearly as much as what I can do with QuickBase. When a customer message comes in, we can automatically analyze its contents and route it to a Kayak person for immediate attention."

Jim Giza, Director of Technology, Kayak.com
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