Got Customer Data woes? Try a pre-built Service & Support app:
Improve Your Team's Productivity
Empower your customer service reps with fast access to consistent answers and enable faster problem resolution with an easy-to-use Knowledge Base. Optimize customer service management by enabling customers to open and track service requests and reps to update customer information.See QuickBase Overview Videos
Increase Customer Satisfaction Your Way
Configure your apps to work the way your organization already works. Forms, fields, tables, reports, dashboards, and other app building blocks can be configured to match your unique business processes. You can even build your own apps from scratch with no need for coding or IT assistance.View Customizable Customer Service Apps
Achieve True Customer Service Automation
Automate workflows and repetitive tasks with smart forms, alerts, notifications, and reminders. Enable your team to focus on what it does best: managing customer relationships
and resolving issues.
Manage Customer Service Requests
Track service requests from initial contact to final resolution. All relevant case information is stored in a secure, central customer service database. Create instant reports on drag-and-drop dashboards and enable role-specific views so a service rep and a manager can each see the key metrics that matter to them.Contact a Customer Service Software Specialist
"I could have bought some wildly expensive customer management system, but they don't do nearly as much as what I can do with QuickBase. When a customer message comes in, we can automatically analyze its contents and route it to a Kayak person for immediate attention."
Jim Giza, Director of Technology, Kayak.com