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Multiple user accounts belonging to one individual create confusion from time to time. For example, say you created an account using your Gmail address and someone has invited you to join their application using your corporate e-mail address. Once you sign on to QuickBase using both, you have two separate user accounts.

February 5th, 2009 - 6:02 PM

First, confirm that the email address connected with your user account is the one you're checking for your password email message. QuickBase sends the password message to the same email address you used to create your user account.

February 5th, 2009 - 6:02 PM

In order to clean up your user accounts, you'll need help from the Customer Care team to remove the usernames you no longer want. They'll also be able to review any apps you own or have access to under each user, and consolidate them under a single login.

February 5th, 2009 - 6:02 PM

During the import process, if you import your resources, or contacts, by name into a user field (such as Assigned To), QuickBase may not recognize the names as users (To learn more about User fields, please see our Manage Users in an Application help topic.).

February 5th, 2009 - 6:02 PM

****IMPORTANT - DO NOT change the email address of your user account until you have access to the new address. When you change your email, you must confirm the new address by replying to an email message from QuickBase. Also, TYPE CAREFULLY to make sure QuickBase sends the email to the right inbox. If you can't get that email, you can't get back into QuickBase without additional assistance.****

February 5th, 2009 - 6:02 PM

Add a new table to your application and call it "Sent Email". If you follow the directions below then your users can send an email from within your QuickBase application just by adding a record to this new table.

Set the noun for the records in this new table to "Send Email".

Add the following fields to the new table:

To (Text)
Subject (Text)
Body (Multi-line Text)

February 5th, 2009 - 6:02 PM

QuickBase allows you to configure email subscriptions and reminders for each table in your application.   

February 5th, 2009 - 6:02 PM

Users sometimes report that QuickBase email recipients do not receive email as expected.
There are a number of possible explanations for this situation and users can do a few things to help determine the cause.

Some possible reasons for email not arriving could be:

* There is a problem with the recipients email address, client, or server.

February 5th, 2009 - 6:02 PM

If a particular person receives a QuickBase notification that doesn't include the information you expect it to, you should check to confirm that the user has access to your application. If you've specified that the notification should be a "Recipient" type of notification, then only users with whom you've shared the application can see application data.

February 5th, 2009 - 6:02 PM

If you are not receiving an email that you expect from QuickBase, please see this KB article:
http://quickbase.intuit.com/developer/node/2008

February 5th, 2009 - 6:02 PM

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