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On June 18th, we’ll be moving the Support Portal into the product. What does this change mean for you?
Quicker, more convenient access to your existing cases
From anywhere in QuickBase, you can click Help on the Global bar at the top of the page, and choose Manage Support Cases to open the portal. From there you’ll be able to view your existing cases, add comments to a case, and open a new case.
You can bookmark the Manage Support Cases page at: https://<accountURL>/qb/support/ListCases (fill in your account’s URL for "<accountURL>").
Access for all QuickBase users
Support for users signing in via SAML: Customers using SAML to sign in to QuickBase can now use the portal.
Support for iOS
devices: Customers using iOS devices (iPhones and iPads) can now use the
Easy access to add a new case
After searching on the help panel, click Ask an expert at the bottom of the help panel, then click Open New Support Case to create a new case.
You can bookmark the New Case page at: https://<accountURL>/qb/support/NewCase (fill in your account’s URL for "<accountURL>").
As before, after you enter a support case, a representative will contact you during QuickBase Customer Support hours of operation: Monday through Friday 9:00 AM—8:00 PM (US Eastern time).