302 Found

Found

The document has moved here.

Knowledge Base

Our Knowledge Base covers a wide variety of technical topics, from the basic to the complex.

How can I transfer Management/Ownership of a QuickBase application or a Billing Account, when the person is no longer available?

If an App Manager or Billing Account Administrator is departing, but still available, he or she can easily transfer ownership to someone else:

For instructions on transferring an application, please read:
https://www.quickbase.com/user-assistance/default.html#transferring_a_da...

For instructions on changing a Billing Account Administrator please read:
https://www.quickbase.com/user-assistance/default.html#change_primary_ad...

If an App Manager has departed and is unable to transfer ownership, your Billing Account Administrator can pass the application to a new manager (for details, please read: https://www.quickbase.com/user-assistance/default.html#promote_new_mgr.html).

If your Billing Account Administrator has departed without promoting a replacement as an administrator with full rights, you need assistance from QuickBase Customer Care. You'll need to open a support case and provide written authorization and proof of identity. In order to submit this documentation, please do the following:

1. Print and fill out the form that is at the following URL:
https://www.quickbase.com/db/9kaw8phg?a=dbpage&pageID=66

2. Scan the documentation.

3. While logged into QuickBase, click Help on the Global bar.

4. Choose Manage Support Cases.

5. Click + New. A pop-up window appears.

6. Fill out the Subject and Details areas explaining that you need us to process the transfer for you.

7. Click Browse and attach the documentation.

8. Click Create to send the request. A Customer Care rep will get in touch with you shortly to help.

Already have a case open for your transfer?

If you already have a support case open for this issue, and one of our Customer Care reps sent you to this page, you can attach the form to your existing case. After you've printed out the form linked in Step 1 above, filled it out, and scanned all the documentation, you can:

1. While logged into QuickBase, click Help on the Global bar.

2. Choose Manage Support Cases.

3. Click to select your transfer support case on the left side.

4. Write us a quick note pointing out the attached file in the bottom-right.

5. Click Browse and attach the documentation.

6. Click Save to send the file. A Customer Care rep will reach out to you to give you a hand.

Comments

User List

I would like to see the following incorporated into the product:

User List- a list of users, applications they are assigned to  and their roles in those applications.

Add User - a way to add a user without adding them to an application.  Like adding them to a user pool.

Add admin - to add a user to QB that can serve as an additional admin on the account

Post new comment

The content of this field is kept private and will not be shown publicly.
Type the characters you see in this picture. (verify using audio)
Type the characters you see in the picture above; if you can't read them, submit the form and a new image will be generated. Not case sensitive.
302 Found

Found

The document has moved here.