How do I delete a user completely? I am the administrator and yet it seems I cannot delete a user completely. Example: An employee is fired, quits or otherwise leaves the company and I want to ensure that they no longer have access to my applications.

Knowledge Base

Our Knowledge Base covers a wide variety of technical topics, from the basic to the complex.

The simplest thing for you to do is to deny the user access to your billing account. When you put a user on the deny list, QuickBase makes sure that the user cannot log in to any applications in your account.

To learn more, see this QuickBase online help topic: Remove a user from a billing account.

In most cases when you want to block a user’s access, the Deny option should suffice. However, some organizations may have the need to go further. If you need to ensure that a user never logs into ANY QuickBase billing account with your company’s email address, we do provide the Deactivate and Delete options.
You can enter a technical support case to request the ability to deactivate and/or delete users. To deactivate or delete users, the following conditions must be true:

QuickBase technical support must have approved your request for deactivate permissions

Your company's email domain must be registered with QuickBase

Your email domain must match one of the domains that is registered with QuickBase for your company/billing account

The user's email domain must match one of the domains that is registered with QuickBase for your company/billing account

For delete only: The user must be unverified in all accounts associated with the realm. An unverified user has registered but has yet to fully complete the process by clicking on the link in the verification email sent by QuickBase to confirm that the user really is at the email address given upon registration. Unverified users cannot sign-in. If a verified user changes his/her email address they can drop back to unverified status.

You may already have the ability to deactivate , reactivate, and delete users. To find out:

1. On the My QuickBase page, click Manage your billing account.

2. Go to the Users with Access tab.

If you have the ability to deactivate, delete, or reactivate users, you'll see the Deactivate, Delete, and Reactivate buttons at the top of the user list.

To learn more about deactivate and delete, read this QuickBase online help topic:
Deactivating and deleting users

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Comments

How do I re-activate a deactivated user?

Submitted by Anonymous (not verified) on Thu, 04/09/2009 - 11:04.

How do I re-activate a deactivated user? I have an employee that's returned to the company and was re-issued her previous e-mail address. I had deactivated that user to reduce my user total.

How do I re-activate a deactivated user?

Submitted by QB_Support_Karis (not verified) on Thu, 04/09/2009 - 16:24.

Hello, You can reactivate a user, and the following help topic explains how. https://www.quickbase.com/help/default.html#reactivating_user.html Thanks, Karis QuickBase Support

Need Help Reactivating a user

Submitted by Mikko (not verified) on Tue, 10/11/2011 - 19:22.

I tried to follow the directions at https://www.quickbase.com/help/default.html#reactivating_user.html but perhaps something has changed in the past 2.5 years because I didn't have a link on the left hand side to reactivate users and nothing I've tried has seemed to help reactivate my user. What can I do? Thanks.

check with your local administrator

Submitted by sshearin on Wed, 10/12/2011 - 14:14.

Hi Mikko --

If your My QuickBase page does not have a link on the left side titled "Manage my billing account" and it did before, your role or permissions may have been changed by your local QuickBase administrator. Try contacting that person first.

If your role and permissions should allow you to manage billing accounts and you still don't see this link, please contact QuickBase Support directly to try to find a solution: http://quickbase.intuit.com/support. This will provide the quickest resolution for your issue.

Regards,

--Sybil

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