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Knowledge Base

Our Knowledge Base covers a wide variety of technical topics, from the basic to the complex.

I have a question about QuickBooks, can you help me?

Although QuickBooks is an Intuit product, this technical support group you've reached is set up to handle only QuickBase issues.

From the US, I can suggest contacting QuickBooks Technical Support at (888) 859-4056. Or try the support website at http://support.quickbooks.intuit.com/Support/.

You can also access QuickBooks community support at:
These are specially designed forums for your specific industry.

From the UK, please see:
links to QuickBooks Communities listed in:

And, from Canada, please see:
Intuit Support Centre -- http://support.intuit.ca/quickbooks/
QuickBooks Community -- http://community.intuit.com/quickbooks/canada

We apologize for the inconvenience.


open a help desk ticket by a user


How can I make the end users to submit tickets to quick base via a web interface, a simple one just the requester name, the subject and the request



re: open a help desk ticket by a user

Hi Julio,


My name is Brian from QuickBase Support. While we don't have an API for our support portal, a user can just fill in their contact information, subject, and request when opening a new support case. I hope this helps.




QuickBase Support

Require a solution to control my purchases & corresponding sales


We are using Quickbooks 2012pro. Our business is to sell products through our web site (e-commerce) & where we have products from many vendors, similar to consignment business.

For every booked order (at our web site). We receive payment (Via credit card, Cash on delivery etc), then we collect goods from vender (at agreed low price) and deliver to customer.

Is there any way possible we can link/connect individually our each purchase with corresponding sale, therefore could check any time which transactions are fully recorded (Sale & purchase both) and which not, so can follow the balance part. As some times our delivery man losses the purchase invoice, similarly some vendors gives all month invoices once at the end of the month & like wise other cases.

You've reached the KnowledgeBase for Quick*Base*

Hi Abid --

The KnowledgeBase article you posted a comment to is for Quick*Base*, not Quickbooks. I recommend that you use one of the links in the article to reach Quickbooks support. 



Error 6000 and 305

I the following message when i try to open my data file over a wireless network;

"An error occured while Quickbooks tried to access the company file. Please try again. If the problem persists, contact eXceed Support and provide them with the following error codes: (-6000, -305)."

Are you able to assist?

You've reached the Quick*Base* knowledgebase

Hi Thapelo --

I'm sorry you're having trouble with QuickBooks -- that sounds like a frustrating error. I did a bit of searching and you might be interested in this article from the QuickBooks support site: http://support.quickbooks.intuit.com/support/Articles/SLN41430.

If the solution presented there does not solve your problem, there are links to the community support site and the official QuickBooks support site in the article. You may need to speak to a human being to get a resolution.

If you encounter other errors, try entering the error codes into http://support.quickbooks.intuit.com/support/search2.aspx -- it's where I found the article above.



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