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I'm having trouble downloading a document or exporting data from QuickBase using MS Internet Explorer (in PDF, Excel, PowerPoint, Word, Access, etc. formats)

There are issues in some Microsoft Internet Explorer and Microsoft Office configurations that can cause problems with downloads. We've seen the issue with all types of Microsoft Office documents and with PDF files. The issue can affect all QuickBase downloads including file attachments, exporting to a spreadsheet, and custom pages.

Before proceeding, make sure that you have the appropriate viewer installed for the file you are reading (for example, you must install Adobe Acrobat Reader to view PDF files). Also, make sure you are logged into a QuickBase account with permission to access the file.

There are two techniques you can use to both work around the issue and to verify that the problem is with Internet Explorer.

1) Try the same download with another browser (such as Firefox). Or try the download using a colleague's computer.
OR
2) Try saving the file to disk (right-click on the link and select "Save Target As..."). Then view the file once it has been saved.

If either of those methods are successful, it means that the problem is in your Internet Explorer configuration. Here are some of the common reasons:

A) Computers running certain versions of Microsoft Office are not able to view Microsoft Office documents (including Word, PowerPoint, Excel and others) stored in file attachment fields. This problem can normally be corrected by installing the latest Microsoft Office updates available at http://office.microsoft.com/en-us/support/.

You can work around this by preventing IE from opening the document within the browser window. See the following article for details on how to do this http://support.microsoft.com/kb/162059

B) If you get the message "Unable to download. Internet Explorer was unable to open this site. The requested site is either unavailable or cannot be found. Please try again later." see http://support.microsoft.com/kb/323308. There is a hot fix available to correct the problem.

Background:
Microsoft provides several additional articles describing downloading problems in specific versions of Office:
Office 2000:
http://support.microsoft.com/kb/264143
Office XP:
http://support.microsoft.com/kb/310409
http://support.microsoft.com/kb/314535

A QuickBase customer has reported that the following solution has worked for them when they receive the error message "Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later."

Solution:
1. Click Tools and select Internet Options to open the Internet Options window.
2. Click the Advanced tab to open the Advanced Settings window.
3. Scroll down to the Security settings.
4. Uncheck the "Do not save encrypted pages to disk" option.
5. Click Apply.
6. Click OK to close the Internet Options window.

Note: The default behavior for sound, video, and image file types has changed as of the July 2011 release. Please see http://quickbase.intuit.com/developer/node/3158 for more information.

Comments

Exporting a Quickbase report to CSV/Excel

Prior to upgrading to Microsoft Office 2010 I did not experience this problem.  Now, when I export a report to CSV/EXCEL, all of the data shows up in the first column, rather than putting each of the report headings in seperate columns.  How do I fix this?

 

Thanks,

Jan

test by opening in text editor

Hi Jen--

I hope you've been able to resolve this issue, but if it's still persisting, you can try doing an export to spreadsheet, and saving the file rather than opening it. The file itself is just CSV (comma-separated value) format, and so it can be opened with any text editor. Open the exported report file, and look for commas to see where the columns should appear.

If everything appears as you'd expect when you compare the file to the report in QuickBase, it may just be an artifact of how the report appears when you first open it in Excel. Open the file, then select the whole file and double-click on a column boundary. This re-sizes all the columns to fit their content.

If you're still experiencing this issue, I'd suggest contacting Customer Support for a resolution: http://quickbase.intuit.com/support/portal.

Regards,

--Sybil

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