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My account is credit suspended. What do I do?
If your account has been suspended, it is very likely that it is because the credit card you provided us has either been declined or has expired. There is also the possibility the authorization did not go through and the card needs to be retried.
To unsuspend the account please follow the instructions below. YOU MUST FOLLOW THESE STEPS AND UPDATE YOUR BILLING INFORMATION - EVEN IF THE INFORMATION HAS NOT CHANGED:
- On the My Apps page, click the Manage my billing account link on the right. (If you don't see this link, you don't have access to this functionality. Contact the QuickBase billing account administrator at your organization.)
- On the Manage Billing Account page, click Billing Information on the left.
- Update and submit your billing information with valid credit card information.
- Your account should now be Active. You card will be retried.
Important: If you are having problems with the billing process after trying the steps outlined above, please contact QuickBase Support directly to try to find a solution: https://www.quickbase.com/qb/support/redirecttorealm?subject=Billing+issues.
Comments on this topic have been disabled as it was intended to be informational rather than an alternate venue for receiving billing questions.
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