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My account is credit suspended. What do I do?

If your account has been suspended, it is very likely that the credit card you provided us has either been declined or has expired. There is also the possibility that the authorization did not go through and the card needs to be retried.

To unsuspend the account please follow the instructions at this help topic. YOU MUST DO THIS TO UPDATE YOUR BILLING INFORMATION - EVEN IF THE INFORMATION HAS NOT CHANGED.

Afterward, your account should be Active, and your card will be retried.

Important: If you are still having problems with the billing process after trying the this procedure, please contact QuickBase Customer Care directly to try to find a solution: https://www.quickbase.com/qb/support/redirecttorealm?subject=Billing+issues.

Comments on this topic have been disabled as it was intended to be informational rather than an alternate venue for receiving billing questions.

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