Knowledge Base

Our Knowledge Base covers a wide variety of technical topics, from the basic to the complex.

Why is the attachment size under application properties different from the attachment size under the manage billing account application tab?

Issue:
You reduce or increase file attachments and the change in size is reflected under the application properties but not in the account management application tab.

Explanation:
There are two possible causes.

1. By default, QuickBase provides revision control for file attachments. That means that when you delete an attachment, the file itself is still retained but is only visible when you click on the "Revisions" link by the file attachment.

To delete all attachments (including old versions) from a record's file attachment field, click on the Revisions link, check every checkbox, and click "Delete".

To prevent old file attachments from being retained, edit the properties for the file attachment field. Under the "Revisions" section, select the Keep the Last option and enter "1".

2. If you have changed the revision history to 1 and you still see a difference in the attachment size under app properties versus the attachment size under manage billing account you may need to wait for our servers to update the change.

The reason why is because we perform routine maintenance every night which involves an unload /reload of data. In order for the attachment size to reflect recent changes two things must happen, 1) the unload/reload must take place and 2) you need to add a record after this unload/reload occurs.

We recommend that you wait at least one day for the unload to take place and then add a record afterwards. Adding the record before the unload will not solve the issue.

Comments

Post new comment

The content of this field is kept private and will not be shown publicly.
Type the characters you see in this picture. (verify using audio)
Type the characters you see in the picture above; if you can't read them, submit the form and a new image will be generated. Not case sensitive.

© 1997-2014 Intuit Inc. All Rights Reserved.

Online Database VeriSign Secured Web Based Software TRUSTe Certification Online Database SSAE Audit