Some probable causes are:
- an application manager has typed the wrong e-mail address
- the user registered with a different e-mail address
- the user has multiple QuickBase user accounts
- the user is assigned the wrong role
To resolve this problem, first check for the following issues:
Multiple user accounts belonging to one individual create confusion from time to time. For example, say you created an account using your Gmail address and someone has invited you to join their application using your corporate e-mail address. Once you sign on to QuickBase using both, you have two separate user accounts.
Many customers want to log or track changes made to a field. There is a simple way to do this using Dynamic Form Rules. In this example we'll build a Text field to track who made changes to a status field, when they made the change, and the value they entered into the field.
First you'll need to add a Summary field (To learn how, please see our Create a Summary Field help topic.) on the Master table to count the number of related Detail records which are assigned to the current user:
The simplest thing for you to do is to deny the user access to your billing account. When you put a user on the deny list, QuickBase makes sure that the user cannot log in to any applications in your account.
In order to clean up your user accounts, you'll need help from the Customer Care team to remove the usernames you no longer want. They'll also be able to review any apps you own or have access to under each user, and consolidate them under a single login.