The reference field (aka record-picker field) in the details table when displayed read-only always displays the value of the key field in the corresponding master record. The key field in the case you cite above is the Record ID#.
If an App Manager or Billing Account Administrator is departing, but still available, he or she can easily transfer ownership to someone else. To learn more, please see our Transfer Management of an Application help topic.
Some probable causes are:
- an application manager has typed the wrong e-mail address
- the user registered with a different e-mail address
- the user has multiple QuickBase user accounts
- the user is assigned the wrong role
To resolve this problem, first check for the following issues:
Multiple user accounts belonging to one individual create confusion from time to time. For example, say you created an account using your Gmail address and someone has invited you to join their application using your corporate e-mail address. Once you sign on to QuickBase using both, you have two separate user accounts.
First, confirm that the email address connected with your user account is the one you're checking for your password email message. QuickBase sends the password message to the same email address you used to create your user account.
The way to do this is to create a new Add Record form for your table that will act as a 'dashboard' for users to select different forms for adding a record. This dashboard form will be unlike other Add Record forms in your table since it will not actually have any of the usual fields from your table on it.
While QuickBase only displays the name and a time/date stamp of the most recent person who has changed a record, you can use a text field with the append only option turned on to keep track of changes made to the record.