Some probable causes are:
- an application manager has typed the wrong e-mail address
- the user registered with a different e-mail address
- the user has multiple QuickBase user accounts
- the user is assigned the wrong role
To resolve this problem, first check for the following issues:
Multiple user accounts belonging to one individual create confusion from time to time. For example, say you created an account using your Gmail address and someone has invited you to join their application using your corporate e-mail address. Once you sign on to QuickBase using both, you have two separate user accounts.
First you'll need to add a Summary field (To learn how, please see our Create a Summary Field help topic.) on the Master table to count the number of related Detail records which are assigned to the current user:
The simplest thing for you to do is to deny the user access to your billing account. When you put a user on the deny list, QuickBase makes sure that the user cannot log in to any applications in your account.
A Billing Account Administrator determines which users are able to create applications. You control this ability using the Create Applications checkbox next to each user's name under the Permissions tab.