Billing/Service Plan

From which countries does QuickBase accept credit card payments?

For monthly service plan payments, QuickBase accepts credit cards issued from the US, UK, Canada, or Japan.

October 28th, 2011 - 12:10 PM

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Why didn’t a change to my billing plan go through?

If you tried to change your billing plan and the change did not go through, it may be that your account is not in compliance with other limits specified by your plan.

March 9th, 2011 - 4:03 PM

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Does adding fields to a database take up any room, even if I don't put any data in the new fields?

Adding extra fields does take up space even if the fields are empty.

To be precise each text field takes up a minimum of 4 bytes, so if you have 10,000 records and you add 50 new, but blank, text fields, you've bumped up your database size by

4 bytes per blank text field

times

10000 fields

times

50 text fields

which is 2 megabytes.

February 5th, 2009 - 6:02 PM

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How do I Update / Change my Credit Card Information?

To change your credit card information the Account Owner or a Workgroup Admin must do the following:

1) Login to QuickBase and start from the My QuickBase page.

2) Click the "Manage your billing account" link on the right.

3) On the Manage Billing Account screen that appears, from the Summary tab, click "Billing Information".

February 5th, 2009 - 6:02 PM

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My Account is credit suspended. What do I do?

If your account has been suspended, it is very likely that it is because the credit card you provided us has either been declined or has expired. There is also the possibility the authorization did not go through and the card needs to be retried.

February 5th, 2009 - 6:02 PM

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