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First, confirm that the email address connected with your user account is the one you're checking for your password email message. QuickBase sends the password message to the same email address you used to create your user account.

February 5th, 2009 - 6:02 PM

In some cases a user has created a trial account in QuickBase and has also been given a user profile that has access to applications belonging to a regular Billing Account (paid subscription).

February 5th, 2009 - 6:02 PM

When you'd like to cut off a user's access to your applications, you can use the deny option to remove a user’s access to your billing account.
To learn more, read this QuickBase online help topic: Remove a user from a billing account.

February 5th, 2009 - 6:02 PM

A Billing Account Administrator determines which users are able to create applications. You control this ability using the Create Applications checkbox next to each user's name under the Permissions tab.

February 5th, 2009 - 6:02 PM

In order to clean up your user accounts, you'll need help from the Customer Care team to remove the usernames you no longer want. They'll also be able to review any apps you own or have access to under each user, and consolidate them under a single login.

February 5th, 2009 - 6:02 PM

The simplest thing for you to do is to deny the user access to your billing account. When you put a user on the deny list, QuickBase makes sure that the user cannot log in to any applications in your account.

February 5th, 2009 - 6:02 PM

The best way to create a user hierarchy in QuickBase is to have a table of users. The key field in this table should be a user field. For each level of the management hiearchy you add another user field to this table. So for example the first user field in this table would be called Sales Rep. If each sales rep has a manager then you would create another user field called Manager.

February 5th, 2009 - 6:02 PM

Yes, you can create a group. To learn more, please see our help topic. Also, see this help topic for more information on sharing an app in general.

February 5th, 2009 - 6:02 PM

****IMPORTANT - DO NOT change the email address of your user account until you have access to the new address. When you change your email, you must confirm the new address by replying to an email message from QuickBase. Also, TYPE CAREFULLY to make sure QuickBase sends the email to the right inbox. If you can't get that email, you can't get back into QuickBase without additional assistance.****

February 5th, 2009 - 6:02 PM

If you have used one e-mail address to create several QuickBase accounts, then you need to specify which account you want to associate the email address with. The account you specify becomes your default account. Whenever, you or another QuickBase user enters your email address (for example, when you sign in or someone shares an application with you), this is the account to which it refers.

February 5th, 2009 - 6:02 PM

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