****IMPORTANT - DO NOT change the email address of your user account until you have access to the new address. When you change your email, you must confirm the new address by replying to an email message from QuickBase. Also, TYPE CAREFULLY to make sure QuickBase sends the email to the right inbox. If you can't get that email, you can't get back into QuickBase without additional assistance.****

If you have used one e-mail address to create several QuickBase accounts, then you need to specify which account you want to associate the email address with. The account you specify becomes your default account. Whenever, you or another QuickBase user enters your email address (for example, when you sign in or someone shares an application with you), this is the account to which it refers.

Adding extra fields does take up space even if the fields are empty.

To be precise each text field takes up a minimum of 4 bytes, so if you have 10,000 records and you add 50 new, but blank, text fields, you've bumped up your database size by

4 bytes per blank text field

times

10000 fields

times

50 text fields

which is 2 megabytes.

Once an account has been configured to generate and send emailed receipts, the process is very straightforward and consistent. Often, the recipient's email server has security policies or spam filters in place that prevent these receipt emails from being delivered to the destination inbox.

QuickBase monthly plans only use a credit card. In order to receive an invoice, the billing account must be changed to an annual plan, and can then be configured to be paid for via a purchase order and invoice. For more detailed information about how to change your plan type, see this section from the online help guide: http://www.quickbase.com/help/default.html#changing_your_service_plan.html

By creating a trial account, a new billing account is created. Because you are using another billing account's applications, QuickBase can merge accounts and pull your trial account into the company account. This will also transfer any of your applications and/or users belonging to your trial account into the destination account.

To change your credit card information the Account Owner or a Workgroup Admin must do the following:

1) Login to QuickBase and start from the My QuickBase page.

2) Click the "Manage your billing account" link on the right.

3) On the Manage Billing Account screen that appears, from the Summary tab, click "Billing Information".

If your account has been suspended, it is very likely that it is because the credit card you provided us has either been declined or has expired. There is also the possibility the authorization did not go through and the card needs to be retried.

One of the requirements to cancel a QuickBase service is that all the applications within the account must either be deleted or transferred out by the owner, otherwise the system prevents the cancellation option. Because of legal and privacy reasons we are not allowed to delete the apps for you.

Currently, you cannot combine two user accounts into one. You can however, make one of them your primary. This means that when someone grants you access to a QuickBase (using the email instead of the screen name) or sends an email, it always refers to the primary account.

In order to make an account the primary one, please go through the following steps: