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Once an account has been configured to generate and send emailed receipts, the process is very straightforward and consistent. Often, the recipient's email server has security policies or spam filters in place that prevent these receipt emails from being delivered to the destination inbox.

February 5th, 2009 - 5:02 PM

QuickBase monthly plans only use a credit card.

To do what you describe, you should change your billing account to an annual plan. Annual plans can be configured to be paid for via a purchase order and invoice.

See our Changing your Service Plan help topic for more detailed information.

February 5th, 2009 - 5:02 PM

To learn how, please see our How Do I Update My Billing Information? help topic.

Note that you must be a billing account administrator for your QuickBase account. If not, the commands to change this information will not be available.

February 5th, 2009 - 5:02 PM

If your account has been suspended, it is very likely that the credit card you provided us has either been declined or has expired. There is also the possibility that the authorization did not go through and the card needs to be retried.

February 5th, 2009 - 5:02 PM

One of the requirements to cancel a QuickBase service is that all the applications within the account must either be deleted or transferred out by the owner, otherwise the system prevents the cancellation option. Because of legal and privacy reasons we are not allowed to delete the apps for you.

February 5th, 2009 - 5:02 PM

Currently, you cannot combine two user accounts into one. You can however, make one of them your primary. This means that when someone grants you access to a QuickBase (using the email instead of the screen name) or sends an email, it always refers to the primary account.

In order to make an account the primary one, please go through the following steps:

February 5th, 2009 - 5:02 PM

In order to remove someone from the list of users who are accessing applications owned by your billing account, the billing account manager should add the user to the deny list. Denying a user ensures that the user can no longer access any application in your billing account. And, you are not charged for users who are on your deny list.

February 5th, 2009 - 5:02 PM

QuickBase has usually less than 8 hours per year downtime for scheduled maintenance. This breaks down to about 5-20 minutes a month, typically. Our service page denotes any current service interruptions as well as a history of last month's service status.

http://service.quickbase.com

February 5th, 2009 - 5:02 PM

If you are unable to access QuickBase, please review the following suggestions as well as those described in KnowledgeBase article below to get to the source of the problem.

http://quickbase.intuit.com/developer/node/2096

February 5th, 2009 - 5:02 PM

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