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How can I keep from being billed for users?

In order to remove someone from the list of users who are accessing applications owned by your billing account, the billing account manager should add the user to the deny list. Denying a user ensures that the user can no longer access any application in your billing account. And, you are not charged for users who are on your deny list.

February 5th, 2009 - 6:02 PM
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Can I view or print an online statement or receipt for my QuickBase subscription?

QuickBase can provide credit card customers with monthly receipts online. If you'd like to receive receipts, please make a request to our support department by filling out a support case form:

https://quickbase.intuit.com/support/portal/

February 5th, 2009 - 6:02 PM
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How much down time does QuickBase generally have for scheduled maintenance? How can I be notified of these down times?

QuickBase has usually less than 8 hours per year downtime for scheduled maintenance. This breaks down to about 5-20 minutes a month, typically. Our service page denotes any current service interruptions as well as a history of last month's service status.

http://service.quickbase.com

February 5th, 2009 - 6:02 PM
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Why can't I access QuickBase? (using traceroutes)

If you are unable to access QuickBase, please review the following suggestions as well as those described in KnowledgeBase article below to get to the source of the problem.

http://quickbase.intuit.com/developer/node/2096

February 5th, 2009 - 6:02 PM
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