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Customer Service Help Desk

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About

Manage customer calls and create support tickets to solve customer issues. Track average handle time, view all cases by status, and manage your support team to provide to highest service level possible. Use this application as a starting point to solve for end to end customer service workflow and customize it to meet your specialized needs.

Categories

Tags

Information you can track in this app

  • Customers
  • Calls
  • Tickets
  • Documents
  • Team Members

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Not sure if this app will address your specific needs? See the ratings and reviews below or browse the hundreds of other ready-to-use QuickBase apps.

Ratings and reviews

Customer Service Help Desk is rated 4.1667 out of 5 by 6.
Rated 4 out of 5 by from Good enough template This app provides the appropriate tables to quickly start a help desk ticketing system. It's not exactly what I was looking for, as I was creating something for different business purposes, but it provided a good jumping off point for my customizations.
Date published: 2014-02-17
Rated 4 out of 5 by from Very nice help desk application Very straight forward call form easy to specify customer and call specifics. Service reps have a special role for custom reports of their calls and open tickets. Managers have a neat dashboard of the reps handled calls and unassigned tickets
Date published: 2013-10-28
Rated 5 out of 5 by from Great Help Desk App! All the necessary components are already built in, not many changes were necessary. Thanks!
Date published: 2013-12-02
Rated 5 out of 5 by from Versatile I have enjoyed using this application. It has met all of my needs and then some.
Date published: 2014-03-29
Rated 3 out of 5 by from This template provides basic functionality compared to our needs
Date published: 2013-10-25
Customer Service Help Desk

Information you can track in this app

Not sure if this app will address your specific needs? See the ratings and reviews below or browse the hundreds of other ready-to-use QuickBase apps.

Ratings & reviews

Get Started with QuickBase

With QuickBase, you can choose from 600+ customizable business apps to:

  • Manage teams & projects
  • Create dashboards & reports
  • Automate business processes
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Overall rating

PC Magazine – 4-star Database Software – Excellent

Two-Time // CODiE // Award Winner for Best Project Management Solution and Best Business Software Product or Service

Author

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