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Customer Service Help Desk

Created by Intuit

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About

Manage customer calls and create support tickets to solve customer issues. Track average handle time, view all cases by status, and manage your support team to provide to highest service level possible. Use this application as a starting point to solve for end to end customer service workflow and customize it to meet your specialized needs.

Categories

Tags

Information you can track in this app

  • Customers
  • Calls
  • Tickets
  • Documents
  • Team Members

Images & documents

Author

quickbase.intuit.com
QuickBase_Exchange@intuit.com

  • Quickbase user since 1999
  • Apps created 19
  • Apps shared 83

The QuickBase team has created over one hundred ready-to-use business apps that are available alongside those contributed by users like you.

About QuickBase:
QuickBase is a cloud-based workspace for business apps that helps teams work smarter by automating tasks and workflows and delivering real-time insights through clear, visual reports. Thousands of companies, including half of the Fortune 100, have built over 3 million QuickBase apps to solve diverse business challenges and improve team productivity.

Right out of the gate, use one of hundreds of free QuickBase apps, build your own apps without coding, or import your Excel spreadsheets.

Not sure if this app will address your specific needs? See the ratings and reviews below or browse the hundreds of other ready-to-use QuickBase apps.

Ratings and reviews

Customer Service Help Desk is rated 4.0 out of 5 by 7.
Rated 4 out of 5 by from Good enough template This app provides the appropriate tables to quickly start a help desk ticketing system. It's not exactly what I was looking for, as I was creating something for different business purposes, but it provided a good jumping off point for my customizations.
Date published: 2014-02-17
Rated 4 out of 5 by from Very nice help desk application Very straight forward call form easy to specify customer and call specifics. Service reps have a special role for custom reports of their calls and open tickets. Managers have a neat dashboard of the reps handled calls and unassigned tickets
Date published: 2013-10-28
Rated 3 out of 5 by from Database Review I am still figuring this app out. However, I have had support contact me numerous times in an effort to assist me. It is a bit complicated.
Date published: 2014-10-31
Rated 5 out of 5 by from Great Help Desk App! All the necessary components are already built in, not many changes were necessary. Thanks!
Date published: 2013-12-02
Rated 5 out of 5 by from Versatile I have enjoyed using this application. It has met all of my needs and then some.
Date published: 2014-03-29
Rated 3 out of 5 by from This template provides basic functionality compared to our needs
Date published: 2013-10-25
Customer Service Help Desk

Information you can track in this app

Not sure if this app will address your specific needs? See the ratings and reviews below or browse the hundreds of other ready-to-use QuickBase apps.

Ratings & reviews

Get Started with QuickBase

With QuickBase, you can choose from 600+ customizable business apps to:

  • Manage teams & projects
  • Create dashboards & reports
  • Automate business processes
Try This App

Customer? Sign in

Not what you're looking for?
View All QuickBase Apps

Overall rating

PC Magazine – 4-star Database Software – Excellent

Two-Time // CODiE // Award Winner for Best Project Management Solution and Best Business Software Product or Service

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