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Customer Service Manager

Created by QuickBase

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About

Coordinate a customer service team or center more effectively with this comprehensive customer service manager app from QuickBase. Effectively work with other businesses, clients, and customers to resolve cases and get problems solved faster. Don't lose information or fail to coordinate among team members, which can lead to losses in customer service quality and sales as a whole. Instead, craft an online collaborative workspace that can be accessed from mobile devices as well as desktops, and increase transparency for more effective communication both between customer service reps and with customers. Features of the Customer Service Manager App With the customer support manager application, you can simply communicate more effectively and keep track of issues better. Here's how: • Track businesses and contacts in one central database that lives in the cloud, and pull data from other cloud-based apps so that it syncs automatically • Keep important documents like signatures or forms saved in this database, too, so that you can see all important, case-relevant information at once • Create support cases when issues need to be resolved, and then log activities for reps to resolve cases; track the phone calls and emails that are exchanged between reps and customers • Study the results from the automated simple survey that is sent to the contact once their case has been closed • Know what each of your representatives and team members are working on when they record their activities, and see at a glance where cases are in the resolution funnel Customization a CS Solution for Your Team This software is called the customer service manager because it's perfect for leaders and managers trying to coordinate their teams and create a better online working environment that encourages the fast and efficient resolution of customer issues and cases. With drag-and-drop features, CS managers can create custom, personalized dashboards that measure key performance indicators in a way that's most useful to them. You can get started with this ready-to-download customer support manager app, use it as a template to develop your own solution, or browse any of our other apps that are great for those looking for a different solution. Implement changes that will have a positive effect on your entire business with the customer service manager app now.

Categories

Tags

Information you can track in this app

  • Companies
  • Contacts
  • Activities
  • Cases
  • Documents
  • Surveys
  • Team Members

Images & documents

Author

quickbase.intuit.com
QuickBase_Exchange@intuit.com

  • Quickbase user since 1999
  • Apps created 19
  • Apps shared 90

The QuickBase team has created over one hundred ready-to-use business apps that are available alongside those contributed by users like you.

About QuickBase:
QuickBase is a cloud-based workspace for business apps that helps teams work smarter by automating tasks and workflows and delivering real-time insights through clear, visual reports. Thousands of companies, including half of the Fortune 100, have built over 3 million QuickBase apps to solve diverse business challenges and improve team productivity.

Right out of the gate, use one of hundreds of free QuickBase apps, build your own apps without coding, or import your Excel spreadsheets.

Not sure if this app will address your specific needs? See the ratings and reviews below or browse the hundreds of other ready-to-use QuickBase apps.

Ratings and reviews

Customer Service Manager is rated 4.0 out of 5 by 1.
Rated 4 out of 5 by from Easy to use and modify I was quickly able to modify the app for my specific needs. The mapping of customer locations is a nice touch.
Date published: 2014-12-22
  • 2016-09-30T08:00CST
  • bvseo_cps, prod_bvrr, vn_cps_3.4.0
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_1
  • loc_en_US, sid_404, PRD, sort_relevancy
  • clientName_quickbase
Customer Service Manager

Information you can track in this app

Not sure if this app will address your specific needs? See the ratings and reviews below or browse the hundreds of other ready-to-use QuickBase apps.

Ratings & reviews

Get Started with QuickBase

With QuickBase, you can choose from 800+ customizable business apps to:

  • Manage teams & projects
  • Create dashboards & reports
  • Automate business processes
Try This App

Customer? Sign in

Not what you're looking for?
View All QuickBase Apps

Overall rating

PC Magazine – 4-star Database Software – Excellent

Two-Time // CODiE // Award Winner for Best Project Management Solution and Best Business Software Product or Service

Author
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