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IT Ticket Help Desk

Created by Intuit

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About

Solve problems for internal employees and company contacts with this IT ticket help desk app. Follow up on ticket resolution with detailed activity tracking. Use this application as a starting point to solve for end to end IT Help Desk workflow and customize it to meet your specialized needs.

Categories

Tags

Information you can track in this app

  • Tickets
  • Activities
  • Team Members

Images & documents

Author

quickbase.intuit.com
QuickBase_Exchange@intuit.com

  • Quickbase user since 1999
  • Apps created 19
  • Apps shared 83

The QuickBase team has created over one hundred ready-to-use business apps that are available alongside those contributed by users like you.

About QuickBase:
QuickBase is a cloud-based workspace for business apps that helps teams work smarter by automating tasks and workflows and delivering real-time insights through clear, visual reports. Thousands of companies, including half of the Fortune 100, have built over 3 million QuickBase apps to solve diverse business challenges and improve team productivity.

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Not sure if this app will address your specific needs? See the ratings and reviews below or browse the hundreds of other ready-to-use QuickBase apps.

Ratings and reviews

IT Ticket Help Desk is rated 4.25 out of 5 by 4.
Rated 4 out of 5 by from Basic but a good foundation I get a lot of service requests at my job. I needed something that I could start entering requests into right away with minimal modification, and this app did the trick. I've made a few tweaks to some of the reports and added a few choices to the drop downs that are specific to my company, but to keep track of my requests this has been great. I don't know how well it would work if you had a lot of developers to keep track of but for one or two people I think this is great.
Date published: 2014-02-26
Rated 3 out of 5 by from This app packs some functionality inside. This application showcases some of the usual QuickBase functionality. It has three related tables which work together in a nice manner. It would have been nice to see the application use some of the brand new features however. There was some interesting use of color to help draw attention to the data in the charts featured.
Date published: 2013-10-28
Rated 5 out of 5 by from Worked great for what I needed Well thought out application that worked great as a basis for an internal ticketing application that I needed. I added an estimated hours to completion field and changed a few reports, and also turned off the automated e-mail ticket notification. It's been a breeze, thanks!
Date published: 2014-02-25
Rated 5 out of 5 by from Great starter app This app gave me a great head start on managing IT support tickets for a client. Thanks!
Date published: 2014-07-23
IT Ticket Help Desk

Information you can track in this app

Not sure if this app will address your specific needs? See the ratings and reviews below or browse the hundreds of other ready-to-use QuickBase apps.

Ratings & reviews

Get Started with QuickBase

With QuickBase, you can choose from 600+ customizable business apps to:

  • Manage teams & projects
  • Create dashboards & reports
  • Automate business processes
Try This App

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Overall rating

PC Magazine – 4-star Database Software – Excellent

Two-Time // CODiE // Award Winner for Best Project Management Solution and Best Business Software Product or Service

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