IT Ticket Help Desk
Created by Intuit
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Solve problems for internal employees and company contacts with this IT ticket help desk app.
Follow up on ticket resolution with detailed activity tracking. Use this application as a starting point to solve for end to end IT Help Desk workflow and customize it to meet your specialized needs.
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- Team Members
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- Quickbase user since 1999
- Apps created 19
- Apps shared 90
The QuickBase team has created over one hundred ready-to-use business apps that are available alongside those contributed by users like you.
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Not sure if this app will address your specific needs? See the ratings and reviews below or browse the hundreds of other ready-to-use QuickBase apps.
Ratings and reviews
IT Ticket Help Desk is rated
Rated 4 out of
Basic but a good foundation
I get a lot of service requests at my job. I needed something that I could start entering requests into right away with minimal modification, and this app did the trick. I've made a few tweaks to some of the reports and added a few choices to the drop downs that are specific to my company, but to keep track of my requests this has been great. I don't know how well it would work if you had a lot of developers to keep track of but for one or two people I think this is great.
Date published: 2014-02-26
Rated 3 out of
This app packs some functionality inside.
This application showcases some of the usual QuickBase functionality. It has three related tables which work together in a nice manner. It would have been nice to see the application use some of the brand new features however. There was some interesting use of color to help draw attention to the data in the charts featured.
Date published: 2013-10-28
Rated 5 out of
Worked great for what I needed
Well thought out application that worked great as a basis for an internal ticketing application that I needed. I added an estimated hours to completion field and changed a few reports, and also turned off the automated e-mail ticket notification. It's been a breeze, thanks!
Date published: 2014-02-25
Rated 5 out of
Great for managing trouble tickets for your QuickBase account
Great for managing trouble tickets for your QuickBase account within the user environment. Great for offsite services or remote employees
Date published: 2015-02-10
Rated 5 out of
Great starter app
This app gave me a great head start on managing IT support tickets for a client. Thanks!
Date published: 2014-07-23