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Customer Service Software

You've spent a lot of time and effort acquiring customers. Don't lose them due to slow or uncoordinated customer service. Turn your customer service organization into a source of competitive advantage with QuickBase. Your support organization can now realize higher levels of productivity, keep everyone informed, provide superior service, improve problem resolution times, share knowledge effectively and keep customers happy.

QuickBase for Customer Service helps you maximize customer satisfaction while minimizing expense

• Provide 24/7 service. Give customers immediate answers to commonly asked questions using a Knowledge Base. Enable them to create new service requests and check the status of their requests online with web-based self-service. All at a time that's convenient for them. That means reduced call volumes and improved productivity for your support representatives and a reduction in the total cost of service delivery.
• Improve productivity. Reduce new rep training time, empower your service reps with easy access to answers and enable faster problem resolution with an easy-to-use Knowledge Base. It's a quick way to provide reps with consistent answers to customer questions. And, with QuickBase automated e-mail notifications, your support team can know when new information is added, changed or deleted.
• Enable seamless service. QuickBase enables the tracking of service requests from initial contact to final resolution. All relevant case information is stored in one secure, central location. Access to this centralized case history reduces confusion when transitioning customers between teams. If a case has to be escalated or transferred, the next person can seamlessly pick up the case where the previous rep left off.
• Improve service. Automate your customer support processes to deliver consistent, reliable and superior service to your customers. Gain visibility into call center and agent productivity by tracking issues and response times. Keeping track of customer service requests means you'll never lose or mishandle a support ticket. Develop and retain a customer history to better understand your customer and analyze the types of service requests submitted to continually improve your product and service.
• Tailored for your business. As with every QuickBase application, you can easily customize the customer support application to meet your unique business situation. Add new types of information, or create different reports - your changes take effect instantly.

Pricing starts at $249 a month for up to 10 users. $3 per user per month for each additional user. No setup fee. No contracts. Cancel at any time.