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Customize Your IT Issue Tracking Software

IT professionals love QuickBase. Why? Because it makes life easier by giving them one Web-based platform they can use to build dozens of ingenious online workgroup applications -- solutions that are powerful, user-friendly and accessible anywhere. QuickBase saves time while helping serve customers better.

• Fast
  Design, develop and deploy online workgroup applications almost instantly. Cut down the development cycle and help your company move ahead at full speed.

• Affordable
  One tool, many applications -- that’s QuickBase. $249/month buys you as many solutions as you care to build.

• Adaptable
  Is your team doubling from 5 to 10? Or 100? You can adjust QuickBase in moments. Flexible QuickBase evolves right along with your projects.

• Powerful
  QuickBase can handle the big jobs. For technical details on QuickBase, choose a topic below.

IT Management Applications
	Request Manager Aids an IT organization in handling its incoming requests for service. It supports prioritizing requests, assigning them to people, and tracking their status.
	Knowledge Base Implements a database of Frequently Asked Questions. Supports browsing by category, as well as general searching by keyword.
	Project Portfolio Manager Examine a collection of IT projects as if it were a portfolio of investments. Then manage the portfolio along many dimensions, such as present value, project status, or resource availability to keep IT aligned with the business.
	Feature and Bug Tracker Supports the tracking of feature requests and bug reports. Handles prioritization, assignment to personnel, and generation of various reports.
	Asset Tracker Aids the management of a company's assets by tracking asset number, vendor, value, who has it, and maintenance records. Includes report on which assets require maintenance in the near future.
	Project Manager A multi-table application for managing tasks, issues, documents and resources, and the dependencies between them.
	Task Manager A simple single-table application for tracking tasks and assignments.
	Issues Manager A simple way to make sure no project issue goes unresolved.
	Document Library Document management capabilities provide an easy, organized way to provide far-flung clients with easy access to project documents. Built-in revision-tracking features make old versions available.
	Create your own application Prefer to build your own applications from the ground up? It's fast and easy with QuickBase. You can even import data from your existing files and QuickBase automatically creates Web-based applications based on your data.

QuickBase is more than just IT management. Discover other customizable QuickBase applications.

• Administration
• Extensibility
• Architecture
• Deployment
• Support
• Performance

Administration

With its workgroup management and group handling features, QuickBase lets you choose your IT department's level of involvement.

As a workgroup administrator, you can:

• Activate or provision new users to the workgroup
• De-activate existing users who leave the workgroup
• Monitor and report on all user and database activity within the group
• Consolidate billing across multiple users within one plan

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Deployment

A hallmark of QuickBase for Workgroups is its fast and easy deployment across large groups of users. There’s no software or hardware to install, so your workgroups can be up and running in minutes. It features a familiar interface that makes it easy to learn and use, without any need for training.

Because it's Web-based, QuickBase is easily accessible from both inside and outside your company - and it doesn't compromise your network security or integrity. In addition, it doesn't require systems administration, programming, or maintenance on the part of IT.

Visit our Security page to learn more.

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Extensibility

The QuickBase HTTP API can provide you and your IT group extensive control over database operations, including the ability to:

• programmatically create databases
• add new users
• add, delete, or modify records

You can also use this API to seamlessly integrate with other Web applications or sites that your company currently maintains, as well as combine QuickBase XML output with XSL style sheets and JavaScript.

For more information and a list of application development resources, go to our Developers page.

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Support

With QuickBase, workgroups can create, share, and modify databases without assistance from your internal IT resources.

In addition, we offer several forms of customer support to answer any questions that arise in the course of using QuickBase. See Support for details.

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Architecture

The network architecture within the QuickBase data center employs sophisticated controls and authentication technologies to protect your workgroup’s business information as well as limit unauthorized access.

This architecture features:

• uninterruptible power supplies (UPS) and multiple back-up generators
• multiple redundant high-speed Internet connections
• fully redundant routers, switches, and firewalls
• smoke detection and fire suppression systems
• intrusion detection software and mechanisms
• automated penetration tests

We also engage security consultants who routinely help us enhance the ways we protect customer information.

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Performance

The last, but no less significant, key to ongoing QuickBase reliability is system performance and scalability. Our 24x7x365 data center staff:

• conducts active monitoring of network, systems, and applications
• analyzes detailed metrics to provide rapid scalability
• provides quality assurance for all new technology introduced into the data center

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Prefer to run QuickBase in-house rather than over the Web? Contact Corporate Sales at 781-370-4414 to discuss licensing QuickBase.