Customer Service Software

Customer service management from QuickBase turns your customer service organization into a source of competitive advantage. Benefits include:

Improved Productivity

Reduce new rep training time, empower your service reps with easy access to answers and enable faster problem resolution with an easy to use Knowledge Base. Provide reps with consistent answers to customer questions and an easy way to update information in order to optimize customer service management.
24/7 service

Enable customers to create new service requests and check the status of their requests online with web-based, self-service customer service software. All at a time that’s convenient for them, which means a reduction in call volumes and total cost of service delivery, as well as improved productivity for your support rep.
Easily track and manage requests

QuickBase customer management software enables the tracking of service requests from initial contact to final resolution. All relevant case information is stored in one secure, central location. Access to this centralized case history reduces confusion when transitioning customers between teams. If a case has to be escalated or transferred, the next person can seamlessly pick up the case where the previous left off.

QuickBase project management software is loaded with features designed to make your life easier and your projects run smoother. Here are just a few:

Quick and easy web forms

Work directly in your project management applications or easily place QuickBase forms anywhere you want them.
Works like a spreadsheet

Quickly create or change to multiple records in grid edit - cut and paste or click and type.
Open API

Freely integrate data from your other software systems

Customizable dashboards

You and your team can create personal dashboards that show you the most important information in one place.
Automated email alerts and reminders

Quickly set up Ad-hoc workflow to keep team members informed, on time and on budget
Unlimited custom reports

All reports and views are updated as soon as a record is saved.

User access controls

Determine who can view and modify sensitive information
24/7 access to centralized information

Online access helps team members work more productively and collaborate faster

Customer Support Software coupled with a comprehensive Knowledge Base system keeps organizations on track and delivering.

Support Customer

Manage customer cases, activities, companies, contact and employees all in one place to ensure no request goes unfulfilled.
Support Knowledge Base

Keep a list of frequently asked questions and comments. Add review articles and other relevant attachments to ensure quality. Use search or browse a category to find information quickly. Invite new users to contribute and access.
Customer Call Log

Customer Call Log helps teams track incoming calls from clients and customers to ensure requests are resolved. Improve the transparency of your team with interactive reports by customer, problem type, and representative.