Customer Service Software
Customer service management from QuickBase turns your customer service organization into a source of competitive advantage. Benefits include:
Reduce new rep training time, empower your customer service reps with easy access to customer service answers and enable faster problem resolution with an easy to use Knowledge Base. Provide customer service reps with consistent answers to customer questions and an easy way to update information in order to optimize customer service management.
24/7 online customer service requests and status checks
Enable customers to create new service requests and check the status of their requests online with web-based, self-service customer service software. All at a time that’s convenient for them, which means a reduction in call volumes and total cost of service delivery, as well as improved productivity for your support rep.
Easily track and manage customer service requests
QuickBase customer management software enables the tracking of service requests from initial contact to final resolution. All relevant case information is stored in one secure, central customer service database location. Access to this centralized case history reduces confusion when transitioning customers between customer service teams. If a customer service case has to be escalated or transferred, the next person can seamlessly pick up the case where the previous left off.
QuickBase Customer Service Management software is loaded with features - designed for complete customization to your unique business needs. Here are just a few:
Collect information from multiple sources
Quick and easy customer service web forms
Work directly in your customer service software applications or easily place QuickBase forms anywhere you want them.
Customer service software that works like a spreadsheet
Quickly create or change to multiple records in grid edit - cut and paste or click and type.
Freely integrate data from your other software systems
Manage your customer service data
You and your team can create personal customer service dashboards that show you the most important information in one place.
Automated email alerts and reminders
Quickly set up Ad-hoc workflow to keep team members informed, on time and on budget
Unlimited custom customer service reports
All customer service reports and views are updated as soon as a record is saved.
Share and collaborate your customer service data
User access controls
Determine who can view and modify sensitive information
24/7 access to centralized customer service information
Online access helps team members work more productively and collaborate faster
Customer Service Applications
Customer Support Software coupled with a comprehensive Knowledge Base system keeps organizations on track and delivering.
Manage customer cases, activities, companies, contact and employees all in one place to ensure no customer service request goes unfulfilled.
Keep a list of customer service frequently asked questions and comments. Add review articles and other relevant attachments to ensure quality. Use search or browse a category to find information quickly. Invite new users to contribute and access.
Customer Call Log helps teams track incoming calls from clients and customers to ensure requests are resolved. Improve the transparency of your team with interactive reports by customer, problem type, and representative.