Customer Service Software

Customer service management from QuickBase turns your customer service organization into a source of competitive advantage. Benefits include:

• Improved Productivity

  Reduce new rep training time, empower your service reps with easy access to answers and enable faster problem resolution with an easy to use Knowledge Base. Provide reps with consistent answers to customer questions and an easy way to update information in order to optimize customer service management.

• 24/7 service

  Enable customers to create new service requests and check the status of their requests online with web-based, self-service customer service software. All at a time that’s convenient for them, which means a reduction in call volumes and total cost of service delivery, as well as improved productivity for your support rep.

• Easily track and manage requests

  QuickBase customer management software enables the tracking of service requests from initial contact to final resolution. All relevant case information is stored in one secure, central location. Access to this centralized case history reduces confusion when transitioning customers between teams. If a case has to be escalated or transferred, the next person can seamlessly pick up the case where the previous left off.

QuickBase Customer Service Management software is loaded with features - designed for complete customization to your unique business needs. Here are just a few:

Collect information from multiple sources

• Quick and easy web forms

  Work directly in your customer service management applications or easily place QuickBase forms anywhere you want them.

• Works like a spreadsheet

  Quickly create or change to multiple records in grid edit - cut and paste or click and type.

• Open API

  Freely integrate data from your other software systems

Manage data

• Customizable dashboards

  You and your team can create personal dashboards that show you the most important information in one place.

• Automated email alerts and reminders

  Quickly set up Ad-hoc workflow to keep team members informed, on time and on budget

• Unlimited custom reports

  All reports and views are updated as soon as a record is saved.

Share and collaborate

• User access controls

  Determine who can view and modify sensitive information

• 24/7 access to centralized information

  Online access helps team members work more productively and collaborate faster

Customer Service Applications

Customer Support Software coupled with a comprehensive Knowledge Base system keeps organizations on track and delivering.

• Support Customer

  Manage customer cases, activities, companies, contact and employees all in one place to ensure no request goes unfulfilled.

• Support Knowledge Base

  Keep a list of frequently asked questions and comments. Add review articles and other relevant attachments to ensure quality. Use search or browse a category to find information quickly. Invite new users to contribute and access.

• Customer Call Log

  Customer Call Log helps teams track incoming calls from clients and customers to ensure requests are resolved. Improve the transparency of your team with interactive reports by customer, problem type, and representative.