IT Management Software

QuickBase IT management software allows you to quickly create smart, user friendly, scalable applications, helping you:

• IT management software that saves time

  Design, develop and deploy fully-customized web based IT management software applications almost instantly. Cut down the development cycle and help your company move ahead at full speed.

• Save money with one single IT management software tool

  As IT management software, QuickBase is highly cost-effective. With just one tool you can create an unlimited number of IT applications for issue tracking, service requests, asset management and project management. The more you use it, the more economical it is.

• IT management software that keeps up with your business's growth

  Is your team doubling or tripling in size? You can adjust QuickBase in moments. A truly scalable IT management software platform, it keeps pace with your evolving business requirements.

• Handle your biggest jobs

  No matter what IT challenges you face, QuickBase’s robust capabilities can easily adapt to your most demanding IT project management needs for issue tracking and service requests.

QuickBase IT management software is designed with advanced technical features that help you streamline your IT service management to achieve your business objectives.

Here are just a few:

Administrative Controls

With its workgroup management and group handling features, QuickBase lets you choose your IT department's level of involvement. As a workgroup administrator, you can:

• Activate or provision new users to the workgroup
• De-activate existing users who leave the workgroup
• Monitor and report on all user and database activity within the group
• Consolidate billing across multiple users within one plan

Deployment Capabilities

A hallmark of QuickBase for workgroups is its fast and easy deployment across large groups of users. There’s no software or hardware to install, so your workgroups can be up and running in minutes. It features a familiar interface that makes it easy to learn and use, without any need for training.

Plus, because it's web-based, QuickBase offers an IT management software solution that is easily accessible from both inside and outside your company, without compromising your network security or integrity. It also requires no systems administration, programming, or maintenance on the part of IT.

Extensibility Tools

The QuickBase HTTP API can provide you and your IT group extensive control over database operations, including the ability to:

• Programmatically create databases
• Add new users
• Add, delete, or modify records

You can also use the API to seamlessly integrate with other web applications or sites that your company currently maintains. Even combine QuickBase XML output with XSL style sheets and JavaScript.

Learn more about application resources for Developers.

Architecture Technologies

The network architecture within the QuickBase data center employs sophisticated controls and authentication technologies to protect your workgroup’s business information as well as limit unauthorized access. They include:

• Uninterruptible power supplies (UPS) and multiple back-up generators
• Multiple redundant high-speed Internet connections
• Fully redundant routers, switches, and firewalls
• Smoke detection and fire suppression systems
• Intrusion detection software and mechanisms
• Automated penetration tests

We also engage security consultants who routinely help us enhance the ways we protect customer information.

Performance Monitoring

QuickBase’s reliable performance and scalability is the result of around-the-clock efforts by our data center staff, including:

• Active monitoring of network, systems, and applications
• Analysis of detailed metrics to provide rapid scalability
• Quality assurance for all new technology introduced into the data center

IT Management Software Applications

• Service Request Software and Manager

  Aids an IT organization in handling its incoming IT service requests. It supports prioritizing IT requests, assigning them to people, and tracking their status.

• Knowledge Base

  Implements a database of Frequently Asked IT Questions. Supports browsing by category, as well as general searching by keyword.

• Project Portfolio Manager

  Examine a collection of IT projects as if it were a portfolio of investments. Then manage the IT project portfolio along many dimensions, such as present value, project status, or resource availability to keep IT aligned with the business.

• IT Feature and Bug Tracker

  Supports the tracking of IT feature requests and bug reports. Handles prioritization, assignment to personnel, and generation of various reports.

• Asset Management Tracker

  Aids the management of a company's assets by tracking asset number, vendor, value, who has it, and maintenance records. Includes report on which assets require maintenance in the near future.

• IT Project Manager

  A multi-table IT project manager application for managing tasks, issues, documents and resources, and the dependencies between them.

• IT Task Manager

  A simple single-table IT task manager application for tracking tasks and assignments.

• IT Issues Manager

  A simple way to make sure no IT project issue goes unresolved.

• IT Document Library

  Document management capabilities provide an easy, organized way to provide far-flung clients with easy access to project documents. Built-in revision-tracking features make old versions available.